We accept Visa and Mastercard and Discover Card for secure payments. To avoid multiple transactions, do not reattempt your payment. If you do not receive a confirmation number, please contact CityLink at 336-727-8000.

Quick links to pay bills:

Pay Water/Stormwater Bill online
Pay Yard Waste Cart Renewal Sticker online | Order New Yard Cart online
Pay Parking Ticket/Fine online
Pay Fire Permit/Fine online
Pay Business License Renewal online
In-person payment locations and more bill pay information


water faucet

Water/Sewer

Pay Water/Sewer Bill Online
You will need to have your account number and PIN to login. Your PIN is found on your statement; last 4 digits of your customer number.

Have a question about paying your water bill or prefer to pay via the phone system? Call 336-727-8000.

Read more about water residential services

Water bill seem high? [video]

Water bill seem high? Information Checklist [pdf]

You may have either water/sewer or stormwater fees on your bill; or you may have both on your bill.

You can also change your phone or address of record, request new water service, transfer, or disconnect service from the Pay Water/Stormwater Bill link.


rain falling on flower

Stormwater

Pay Stormwater Bill Online
You will need to have your account number and PIN to login. Your PIN is found on your statement; last 4 digits of your customer number.

Have a question about paying your stormwater bill? Call 336-748-3221.

Read more about stormwater


Pay your Utility/Stormwater bill faster and easier!

PAPERLESS BILLING & PAY ONLINE

Steps for Paperless e-billing for Water/Sewer/Stormwater charges:

  • Access the Pay Bills web site at www.cityofws.org/waterbill
  • Enter your 7-digit account number
  • Enter your 4-digit PIN (PIN is the last 4 digits of your customer #)
  • Click on Fill out service request or send a message
  • Beside the Issue Types select Paperless Billing from the drop-down list
  • Select Form
  • Answer the 5 questions provided and select Submit

A customer service representative will review your request and apply the information to your account to begin paperless billing.

Options for paying bills online

CREDIT CARD ONLINE: On the city web site, click on Pay Bills in the left column of the page. You will need your account number and PIN to login.

TELEPHONE: Use our Automated Telephone System to pay your bill. You will need your account number and PIN to login. Dial 336-727-2355 and follow the instructions.

ONLINE BILL PAY SERVICE: Use your bank's online bill pay service to have an electronic payment sent directly to us to update your account.

AUTOMATIC DRAFT: Complete the Authorization for Automatic Draft below and send it in with your current bill, payment, and a voided check. The draft will begin with your next statement. You will continue to receive a statement in the mail.

Automatic Draft form [pdf/48kb/1p]  

* There is no convenience fee charged by the city for any of these services.

Web and telephone payments receive immediate credit.


yard-waste cart

Yard-waste Cart Sticker

The yard-waste cart sticker fee is $60/year
July 1 - June 30

Purchase yard-waste cart and sticker together (new cart) for $125  

Read more about Yard-Waste Carts


fire engine

Fire Department fire permit fee or fines

You will be able to choose your type of permit from a list and upload pdf files.

Have a question about paying Fire Permits? Call 336-734-1290.

Pay Fire Permit Fee or Fine

Fire Department


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