Utilities News

Utilities Division - Aug. 14, 2018

Some Utilities Division customers who live in downtown Winston-Salem and to the east of downtown, including the Walkertown and Kernersville areas, may notice water pressure fluctuations or a temporary discoloration in their water this week when the water tank at 905 Chestnut St. is taken out of service for routine maintenance.

The tank is scheduled to be taken out of service on Thursday, Aug. 16, to prepare for an inspection of the tank's condition for an upcoming rehabilitation project to paint the tank. If no issues with the distribution system are experienced, the tank will remain out of service for the night and be returned to service on Friday, Aug. 17, while Utilities Division personnel verify the operation of the system without the tank.

When the tank is taken out of service, changes in flow patterns in the water distribution system may cause fluctuations in water pressure or temporarily result in discolored water that appears red, brown or yellow. The potential areas that could be affected are downtown Winston-Salem and the portion of Forsyth County east of U.S. 52 and north of Business 40.

Citizens who experience discolored water should refrain from washing clothes as any discolored water could stain light-colored clothing. Although the water may appear discolored it remains safe.

To minimize the impact on customers, Utilities Division personnel will flush the water lines during the changeover. Citizens can assist the Utilities Division by reporting pressure fluctuations or discolored water to CityLink at 311 or 336-727-8000. This will allow Utilities personnel to prioritize their efforts.

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