Utilities News

Utilities - Nov. 16, 2018

With the Business 40 closing complicating access to the Bryce A. Stuart Municipal Building, Winston-Salem/Forsyth County Utilities is encouraging customers who travel downtown to pay their water and sewer bill in-person to consider alternative payment methods.

Payments can be made online, via telephone or at another location two miles north of downtown. Visit cityofws.org/Departments/Finance/Revenue/Pay-Bills for several options to avoid construction traffic, save time and pay online.

On cityofws.org, the city home page, select "Water/Stormwater" under the Online Bill Pay heading and click Go. You will need your account number and PIN (last four digits of customer number) to login. Then you can sign-up for paperless billing (e-notify), view your bill, make a payment by credit card or bank account, plus many other options.

Other payment options include online bill payment through your personal bank, or you can complete an authorization for automatic draft on the website and send it in with your current bill, payment, and a voided check. The auto-draft will begin with your next statement.

Telephone payment is also available with live agents through CityLink (311 or 336-727-8000) or the City’s automated telephone system at 336-727-2355.

In-person payments can also be made at the Black-Phillips-Smith Government Center, located at 2301 North Patterson Avenue, Winston-Salem NC 27105. Customers can pay inside or at the drive-through window.

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