Residential Services

Water & Wastewater Services, Rates & Fees

Billing Questions

Notice: Winston-Salem/Forsyth County Utilities has important information regarding your utility bill. Please be advised that our billing cycle for bimonthly accounts is typically 60 days. Recently, there have been delays, which have resulted in billing cycles of 75+ days. If your balance due is higher than expected, examine the "Days" column on your bill to determine if this situation applies to you. You are not being charged more. You are only paying for the water used. Payment due dates have been adjusted accordingly. Thank you for your patience and understanding! For more information, contact CityLink Online or call 311 or 336-727-8000.

General Questions, Issues & Reports

Solid waste disposal & Recycling Programs 

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