We strive to deliver your water and wastewater bills to you well before they are due. Therefore, when payment for a bill is not received by its due date, a 10 percent late charge is added to the amount due and a termination notice will be sent within seven (7) days.
You are given at least fourteen (14) days from the date the termination notice is sent to make payment. If payment on a past due account has not been received by 5 p.m. on the termination date, a $20 late fee is applied and service is scheduled for disconnection. (Also note that the $20 late fee is added, whether your water is physically terminated or not.)
A deposit may also be required if your service has been terminated for non-payment and your average bill is $50 or more. If your average bill is less than $50, a minimum deposit of $50 will apply. All deposits are equal to one and one-half times the average bi-monthly or monthly bill amount. For example, if your average bill is $57.90, your deposit amount would be $57.90 x 1.5 = $86.85. All outstanding bills and required deposits must be paid before service is restored.