The Winston-Salem/Forsyth County Utilities Division's primary responsibility is to collect, treat, and distribute water, waste water, and solid waste.

News and Updates

The Winston-Salem/Forsyth County Utilities Division is requesting comments on proposed new water and wastewater system development fees that would replace the current schedule of special privilege and main line capital charges for developers and new customers. The proposed fees do not affect the rates for water and sewer service.

The proposed fees are based on an analysis of Utilities Division costs, as required under a new state law, N.C. General Statute 162A Article 8. The analysis and the proposed fees were developed by Raftelis Financial Consultants Inc., and are contained in the report posted on this page.  (View system development fee document [pdf/10p])

Citizens should read the report and then submit comments to Carolyn Smith, carolyns@cityofws.org, and place "System Development Fee Comments" in the subject line of the email. Comments may also be made by calling CityLink at 311 or 727-8000. Comments will be accepted through May 7, 2018.

The City/County Utility Commission will conduct a public hearing at the City/County Utility Commission meeting held on May 14, 2018 at 2:00 p.m. in the City Council Chamber, located at 101 North Main Street – City Hall, Second Floor. This meeting is open to the public. Any changes to system development fees will be considered at the public hearing.

Free Leaf Compost for Spring 2018 is no longer available for pick up. We have depleted our supply.

The Archie Elledge Waste Water Treatment Plant received the 2017 Wastewater Treatment Plant Operation & Maintenance Excellence Award, a highly sought-after regional honor. It recognizes the plant for outstanding operation and maintenance (O&M) efforts and for the best use of its resources. Learn more.

View groundwater presentation

View Water Quality presentation to council committee

Little Creek Outfall Improvement Project

Water and Sewer Rates

• Water Rate Schedule Increase effective 10/1/2017 [pdf]
• Sewer Rate Schedule Increase effective 10/1/2017 [pdf]    
• Water Rate Schedule Increase effective 10/1/2016 [pdf]
• Sewer Rate Schedule Increase effective 10/1/2016 [pdf]
• Water Rate Schedule Increase effective 10/1/2015 [pdf]
• Sewer Rate Schedule Increase effective 10/1/2015 [pdf]
• Water and Sewer Connection Cost effective January 1, 2015

Solid Waste Landfill Operations Rate Increase Effective July 1, 2017

Landfill Operating Hours

Landfill Holiday Operating Hours for 2017-2018 [pdf/1p]

• Customer Service Survey
• Cross Connection and Backflow Information
• Utilities Plan Review (Step-by-step instructions for the submission of and status of projects.)
• Pay your water bill in the Revenue Office in the Stuart Municipal Building or pay online at Pay Water Bill. For more information contact Customer Service at 336-727-2355.
• Bid Opportunities - M/WBE
• Apply for a Landfill permit on the Solid Waste page