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City Link Statistics
|
Time Period |
Calls Answered |
Average Speed of Answer |
Average Queue Time |
Average Handle Time |
Service Level %* |
|
|
|
(Seconds) |
(Seconds) |
(Seconds) |
|
Current Month
2008 |
Apr
2008 |
14,947 |
22.5 |
23.9 |
156.0 |
79.4% |
Current Year
2008 |
Jan 08-Apri 08 |
43,970 |
14.5 |
15.5 |
168.0 |
87.8% |
Previous Year
2007 |
Jul-Dec |
49,026 |
13.1 |
14.2 |
173.9 |
88.5% |
Program to Date
2007-08 |
Jul 07- Apr 08 |
92,996 |
15.2 |
16.1 |
183.4 |
88.1% |
*Service Level:
The category "Service Level" tracks the % of calls answered within a defined time frame. The measure we use is 80% of calls within 20 seconds.
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