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|
City Link Statistics
|
Time Period |
Calls Answered |
Average Speed of Answer |
Average Queue Time |
Average Handle Time |
Service Level %* |
|
|
|
(Seconds) |
(Seconds) |
(Seconds) |
|
| Previous Month |
Oct 09 |
22,340 |
84.0 |
100.0 |
236.0 |
57.70% |
Fiscal Year 2010 |
Jul 09 - Oct 09
|
69,287 |
56.0 |
64.0 |
198.0 |
68.80% |
| Fiscal Year 2009 |
Jul 08 - June 09 |
193,573 |
21.0 |
23.0 |
161.0 |
81.90% |
Fiscal Year
2008 |
Jul 07 - Jun 08 |
129,480 |
28.0 |
31.0 |
171.0 |
79.50% |
|
Program to Date
2007-2009 |
Jul 07 - Oct 09 |
392,340 |
35.0 |
39.3 |
176.7 |
76.73% |
*Service Level:
The category "Service Level" tracks the % of calls answered within a defined time frame. The measure we use is 70% of calls within 30 seconds.
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