CUSTOMER SERVICE FEEDBACK
Please tell us about one of your recent experiences with the Inspections Division Staff by completing this form.
WHICH SERVICE AREA WAS THIS CONTACT RELATED TO?
Construction - Building Codes, Inspections, etc.
Zoning - Field staff, Enforcement, Inspections
Environmental - Erosion Control, Floodplain, or Watershed Ordinance and Permits
Residential Permitting - Res. Permits, Home Occupation, Board of Adjustments
Commercial Permitting - Building Codes, Plan Review, Submittal
HOW WOULD YOU RATE OUR STAFF? (please choose as appropriate)
Professionalism:
Knowledge:
Courtesy:
Promptness:
Communication:
Consistency:
My overall experience was positive.
***Please tell us why any of the above selections did not meet your expectancies.***
HOW OFTEN DURING A MONTH DO YOU VISIT OUR OFFICE TO OBTAIN PERMITS?
DO YOU USE A WEB-ENABLED PHONE OR THE MOBILE HIGHWAY TO TRACK INSPECTIONS?
Yes No
If yes, any comments?
PLEASE COMPLETE THE SECTION BELOW IF YOUR CONTACT WITH US INVOLVED PERMITTING ASSISTANCE.
The application form and instructions were understandable.
Any questions that I had about the application or permit were adequately answered.
The terms or conditions of the permit were provided to me.
HAVE YOU OR YOUR SUB-CONTRACTORS BEEN RECEIVING OUR MONTHLY E-MAIL NEWSLETTER?
Yes No
*** If no, would you please call our office and update your contact information or you may use the space provided below. If you do not wish to get the newsletter, please just say no in the box.
If you participated in the HBA CONTINUING EDUCATION SEMINARS, how beneficial have you found them TO BE TO YOUR BUSINESS? WHAT OTHER TOPICS WOULD YOU LIKE TO SEE PRESENTED BY OUR INSPECTIONS OFFICE OR OTHER INSTRUCTIONS?
IF YOU FEEL WE HAVE EXCEEDED OR Fallen SHORT OF MEETING YOUR SERVICE EXPECTATIONS, PLEASE DESCRIBE THE SITUATION AND THE NAME OF THE STAFF PERSON INVOLVED SO THAT WE MAY CONTINUE TO PROVIDE EXCELLENT CUSTOMER SERVICE:
AS A RESULT OF YOUR EXPERIENCE WITH US, WHAT SERVICE-RELATED IMPROVEMENTS CAN YOU RECOMMEND?
which of the following customer service keys does your survey relate to the most?
Team Work; Effective Communication; Professionalism; Customer Focus
*Required information - please enter today's date x/x/xxxx:
Optional:
Name:
Phone:
E-mail:
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