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Payments
For your convenience, there are different ways you may pay your business’ water/wastewater bill. You may select the method that best meets your needs:
- Mail the bottom portion of your water/wastewater bill along with a check or money order (no cash), using the self-addressed envelope provided.
- Pay by bank draft that automatically deducts the amount of your bill from your bank account each billing cycle. You may apply for this service at the City/County Utilities Business Office, or call 747-6958 to request a bank draft payment application. Your next new bill will be processed for draft payment ten days after the mail date.
- Pay by Visa or Mastercard by calling 747-6953 or by visiting the downtown Winston-Salem office (100 E. First St., Stuart Municipal Building).
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Visit the downtown Winston-Salem office (100 E. First St., Stuart Municipal Building), the Black-Phillips Smith Neighborhood Government Services Center (2301 N. Patterson Ave.), or you can use the night depository located at the Stuart Municipal Building. Water/wastewater payments are accepted Monday through Friday, 8 a.m. - 5 p.m. Payments must be accompanied by a copy of your water/wastewater bill.
Late Payments
We strive to deliver your water and wastewater bills to you well before they are due. Therefore, when payment for a bill is not received by its due date, a 10 percent late charge is added to the amount due and a termination notice will be sent within seven (7) days.
You are given at least fourteen (14) days from the date the termination notice is sent to make payment. If payment on a past due account has not been received by 5 p.m. on the termination date, a $20 late fee is applied and service is scheduled for disconnection. (Also note that the $20 late fee is added, whether your water is physically terminated or not.)
A deposit may also be required if your service has been terminated for non-payment and your average bill is $50 or more. If your average bill is less than $50, a minimum deposit of $50 will apply. All deposits are equal to one and one-half times the average bi-monthly or monthly bill amount. For example, if your average bill is $57.90, your deposit amount would be $57.90 x 2 = $115.80. All outstanding bills and required deposits must be paid before service is restored.
Appeals for Extensions on Payments
The City/County Utilities Division realizes that occasionally circumstances may arise that make it difficult to pay your water/wastewater bill. Situations such as extremely high bills caused by a concealed leak may be grounds to request a payment extension. Your payment history will be considered in granting extensions. Also, be aware that your account is still assessed a $20 late fee even though an extension has been granted. This amount must also be paid on the extension date.
To request an extension, call the City/County Utilities Business Office at 727-2355, Monday through Friday between 8 a.m. and 5 p.m. at least five (5) working days before the account is scheduled to be disconnected.
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