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Initiating New Service
Requests for new service may be made by calling the City/County Utilities Business Office at 727-2355, between 8 a.m. and 5 p.m., Monday through Friday. Arrangements to initiate service may also be made by faxing, writing or visiting the Business Office. Send fax requests for new service to 727-8448 and written requests to:
ATTN: New Service
Utilities Business Office
City of Winston-Salem
P.O. Box 2756
Winston-Salem, NC 27102-2756
If you choose to request new service by telephone or fax, make sure you have the following information:
- Tax identification number or social security number.
- Your landlord's name and the date your rental agreement began (if you rent).
- Previous mailing address, if applicable, and new mailing address.
- Address for service.
Service Initiation Fee
A non-refundable service fee of twenty dollars ($20) will be charged to all customers requesting water and wastewater service. At the option of the customer, the fee may be paid upon activating the service, or billed on the customer's first bill. This fee covers the costs associated with account setup, service activation in the field, and applies to all accounts that are activated on a yearly basis, such as irrigation meters.
If your request for service is received before 12 p.m. on regular working days, we can usually have service connected by the end of that day. However, if your request is received after 12 p.m., we can usually have service connected by noon the following workday. Requests for service are accepted only during business hours.
The Business Office cannot initiate service on city holidays, weekends or at night.
Deposits
Upon initial service request, all customers, excluding governmental units and industrial customers, may be subject to a credit evaluation to determine if a deposit will be required for service activation. Based on the result of the credit evaluation, a security deposit of up to $150 may be required.
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