Appeals for Extensions on Payments

The City/County Utilities Division realizes that occasionally circumstances may arise that make it difficult to pay your water/wastewater bill. Situations such as extremely high bills caused by a concealed leak may be grounds to request a payment extension. Your payment history will be considered in granting extensions. Also, be aware that your account is still assessed a $20 late fee even though an extension has been granted. This amount must also be paid on the extension date.

To request an extension, call the City/County Utilities Business Office at 727-2355, Monday through Friday between 8 a.m. and 5 p.m. at least five (5) working days before the account is scheduled to be disconnected.