City News

Performance and Accountability - February 16, 2018

To get a statistically valid snapshot of how Winston-Salem residents feel about city government, the city is conducting its first comprehensive survey since 2011.

A six-page survey has been mailed to 10,000 households randomly selected to be representative of the city by geographic area and other factors.

The survey includes general questions about perceptions of Winston-Salem as a place to live, work and raise children, and in-depth questions about city government, including police and fire protection, utilities, sanitation, recreation and other city services, said Scott Tesh, the city’s director of performance and accountability.

"We want to know, on average, how the citizens feel about city government and the services we provide," Tesh said. "If you received a survey in the mail, please take 10 minutes to fill it out and return it in the postage-paid envelope sent with the survey. Alternatively, you can complete the survey online, using the web address at the top of the first page of the survey." 

City officials have retained ETC Institute of Olathe, Kan., to administer the survey and provide the city with statistically valid results, Tesh said. If necessary, ETC will conduct follow-up surveys in the event that some demographic groups are too under-represented to provide a valid sample.

To allow for a broader participation, the city has also posted the survey online and will allow any city resident to voluntarily participate. The results of the surveys completed by voluntary participants will be compiled separately from the surveys sent out by ETC; however, both sets of results will be provided to the mayor and City Council, Tesh said.

For more information about the survey or to voluntarily participate in the survey, go to

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