Winston-Salem is one of ten cities in the United States to be designated a “Citizen-Engaged Community” for 2011-2013 by the Public Technology Institute. It is the second consecutive time the city has received this designation.
The designation recognizes excellence in using technology to give residents multiple options for accessing government services and information, and in offering fast, friendly and responsive service.
The cities that received the designation were cited for offering multiple channels for citizen access to information and services, such as call centers and web-based service requests; for using technology to integrate those communications channels; and for measuring their performance in service delivery.
CityLink, the city’s 311 contact center, gives citizens three-digit access to request city services, report problems, and make suggestions. The contact center is staffed year-round 24 hours a day and receives an average of 30,000 calls a month. CityLink agents can also be reached through e-mail and live-chat through the home page of the city website.
Also receiving the designation are Boston; Chesapeake, Va.; Denver; Durham; Indianapolis; Kansas City; Minneapolis; Philadelphia; and Santa Monica, Calif. Winston-Salem and Philadelphia were the only repeat designees.
The not-for-profit Public Technology Institute promotes innovation and collaboration for thought-leaders in government, and advances the use of technology to improve the management and delivery of services to the citizen. For more information visit Public Technology Institute.
Winston-Salem is an award-winning city