Winston-Salem residents can now contact CityLink, the city’s 24-hour citizen service center, with the new CityLink 311 mobile application for iPhone and Android. The app is available for smartphones and tablets.
The CityLink 311 app uses GPS to automatically report the location for the service request. Users can report a different location if applicable. The app also allows citizens to take a photo and submit it with their service request. Reports are automatically sent to city departments for resolution, and with the app, users can follow their issue from the time it is reported until it is resolved.
Citizens can also use the app to view a map showing all CityLink requests for service and can determine what those service requests are about. They can see if another citizen has reported the same issue and reiterate that request with a few clicks.
The app also gives users the option of calling a CityLink agent.
The app is free and is available through Apple’s App Store and Google’s Google Play. To download the app, search the App Store or Google Play for “CityLink 311.”
First-time users must register to report and follow an issue with the application.
Registration also gives CityLink agents the ability to contact the citizen if they have a follow-up question about the request.
For more information about the CityLink 311 mobile app, call CityLink 311.
City Link web site with links and QR code to scan.