We accept Visa and Mastercard and Discover Card for secure payments. To avoid multiple transactions, do not reattempt your payment. If you do not receive a confirmation number, please contact CityLink at 336-727-8000.
Quick links to pay bills:
Pay Water/Stormwater Bill online
Pay Yard Waste Cart Renewal Sticker online | Order New Yard Cart online
Pay Parking Fine online
Pay Fire Permit/Fine online
Pay Business License Renewal online
In-person payment locations and more bill pay information
Water/Sewer
You will need to have your account number and PIN to login. Your PIN is found on your statement; last 4 digits of your customer number.
Have a question about paying your water bill or prefer to pay via the phone system? Call 336-727-8000
Read more about water residential services
Water bill seem high? [video]
Water bill seem high? Information Checklist [pdf]
You may have either water/sewer or stormwater fees on your bill; or you may have both on your bill.
You can also change your phone or address of record, request new water service, transfer, or disconnect service from the Pay Water/Stormwater Bill link.
Stormwater
You will need to have your account number and PIN to login. Your PIN is found on your statement; last 4 digits of your customer number.
Have a question about paying your stormwater bill? Call 336-748-3221
Read more about stormwater
Pay your Utility/Stormwater bill faster and easier!
PAPERLESS BILLING & PAY ONLINE
Steps for Paperless e-billing for Water/Sewer/Stormwater charges:
- Access the Pay Bills web site at www.cityofws.org/waterbill
- Enter your 7-digit account number
- Enter your 4-digit PIN (PIN is the last 4 digits of your customer #)
- Click on Fill out service request or send a message
- Beside the Issue Types select Paperless Billing from the drop-down list
- Select Form
- Answer the 5 questions provided and select Submit
A customer service representative will review your request and apply the information to your account to begin paperless billing.
Options for paying bills online
CREDIT CARD ONLINE: On the city web site, click on Pay Bills in the left column of the page. You will need your account number and PIN to login.
TELEPHONE: Use our Automated Telephone System to pay your bill. You will need your account number and PIN to login. Dial (336)727-2355 and follow the instructions.
ONLINE BILL PAY SERVICE: Use your bank's online bill pay service to have an electronic payment sent directly to us to update your account.
AUTOMATIC DRAFT: Complete the Authorization for Automatic Draft below and send it in with your current bill, payment, and a voided check. The draft will begin with your next statement. You will continue to receive a statement in the mail.
Automatic Draft form [pdf/48kb/1p]
* There is no convenience fee charged by the city for any of these services.
Web and telephone payments receive immediate credit.
Yard-waste Cart Sticker
The yard-waste cart sticker fee is $60/year
July 1 - June 30
Purchase yard-waste cart and sticker together (new cart) for $125
Read more about Yard-Waste Carts
Fire Department fire permit fee or fines
You will be able to choose your type of permit from a list and upload pdf files.
Have a question about paying Fire Permits? Call 734-1290
Pay Fire Permit Fee or Fine
Fire Department