Pay Bills Online

Pay Bills

You can transact bill paying online for water/stormwater bills, parking tickets, Fire Department permit fees and fines, and the annual yard-waste cart fee. We accept Visa and Mastercard and Discover Card for secure payments.

More information about paying bills and fines, including locations for in-person payments.

Pay Water/Stormwater Bill online

Pay Yard-waste Cart Renewal Sticker online


water faucetWater/Sewer

You will need to have your account number and PIN to login. Your PIN is found on your statement; last 4 digits of your customer number.

Have a question about paying your water bill or prefer to pay via the phone system? Call 727-8000

Read more about water residential services

Water bill seem high? [video]

Water bill seem high? Information Checklist [pdf]

You may have either water/sewer or stormwater fees on your bill; or you may have both on your bill.

You can also change your phone or address of record, request new water service, transfer, or disconnect service from the Pay Water/Stormwater Bill link.


rain falling on flowerStormwater

You will need to have your account number and PIN to login. Your PIN is found on your statement; last 4 digits of your customer number.

Have a question about paying your stormwater bill? Call 748-3221

Read more about stormwater 


Pay your Utility/Stormwater bill faster and easier!

PAPERLESS BILLING & PAY ONLINE

Steps for Paperless e-billing for Water/Sewer/Stormwater charges:

  • Access the Pay Bills web site at www.cityofws.org/waterbill
  • Enter your 7-digit account number
  • Enter your 4-digit PIN (PIN is the last 4 digits of your customer #)
  • Click on Fill out service request or send a message
  • Beside the Issue Types select Paperless Billing from the drop-down list
  • Select Form
  • Answer the 5 questions provided and select Submit

A customer service representative will review your request and apply the information to your account to begin paperless billing.

Options for paying bills online

CREDIT CARD ONLINE: On the city web site, click on Pay Bills in the left column of the page. You will need your account number and PIN to login.

TELEPHONE: Use our Automated Telephone System to pay your bill. You will need your account number and PIN to login. Dial (336)727-2355 and follow the instructions.

ONLINE BILL PAY SERVICE: Use your bank's online bill pay service to have an electronic payment sent directly to us to update your account.

AUTOMATIC DRAFT: Complete the Authorization for Automatic Draft below and send it in with your current bill, payment, and a voided check. The draft will begin with your next statement. You will continue to receive a statement in the mail.

Automatic Draft form [pdf/48kb/1p]  

* There is no convenience fee charged by the city for any of these services.

Web and telephone payments receive immediate credit.


yard-waste cartYard-waste Cart Sticker

The yard-waste cart sticker fee is $60/year
July 1 - June 30

Purchase yard-waste cart and sticker together (new cart) for $125  

Read more about Yard-Waste Carts


fire engineFire Department fire permit fee or fines

You will be able to choose your type of permit from a list and upload pdf files.

Have a question about paying Fire Permits? Call 734-1290

Pay Fire Permit Fee or Fine

Fire Department


 

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