Information Systems News

he city has retained a professional survey company to conduct a new Citizen Satisfaction Survey to assess public opinion on the effectiveness of city programs and services.

The survey includes 36 questions and covers such topics as city facilities, parks and recreation services, sanitation services, streets, public transportation and parking facilities, water and sewer service, public safety and the city Web site.

“We last did a survey in 1999 to assist the Citizen Efficiency Review Committee,” said City Manager Lee Garrity. “A lot has changed since then, especially with the many e-government services we now offer over our Web site, so it’s time for us to conduct a new survey.”

BKL Research and Consulting of Salem, Va., will randomly call city residents until it has compiled 600 completed surveys, enough to give a statistically valid sample of the city, said Dennis Newman, the city’s chief information officer.

“In addition, we will be making the survey available on our Web site for any citizen who wants to complete it online,” Newman said. The surveys that are completed online will be reported separately from those completed by the polling company, he said. “The characteristics of the citizen who goes online do not reflect a complete cross-section of our community,” he said. “We will compare the survey responses of the two groups to see if there’s much of a difference.”

The survey will be available online Oct. 1 through Nov. 10.


The report is available on the Forms & Reports section on the Information page


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