The Winston-Salem Police Department is recognizing the contributions of the men and women who work in the Public Safety Communications Center this week during its observance of National Telecommunicator Week, April 11- 17.
The Winston-Salem Police Communications Division comprises 50 dedicated employees who serve the community around the clock, 365 days a year, said Police Chief Scott Cunningham.
"We rely on our communications operators daily for their knowledge and professionalism as they make critical decisions, obtain information, and quickly dispatch needed aid," Cunningham said. "Please take time to honor these unsung heroes for their exceptional service."
During 2009, the Communications Center fielded 221,293 calls to 911. It made 232,823 Police dispatches and 23,653 Fire dispatches.
Citizens should call 911 only to report life-threatening emergencies or incidents involving substantial loss or damage of property, such as medical emergencies, fires, traffic accidents with injuries, fights or displays of weapons, and someone breaking into a house. When dialing 911 from a cellular phone, be sure to provide the address to the operator.
All non-emergency calls should be directed to City Link at 727-8000 or the Police Department non-emergency line, 773-7700.
If 911 is dialed in error, callers should not hang up. Instead, make the communications operator aware of your error so that emergency units are not dispatched unnecessarily.
Winston-Salem Police Department web site