Winston-Salem Streets Division

The Streets Division maintains the infrastructure of city streets, sidewalks, and drainage systems and provides emergency services to ensure safe and reliable roadways. The Streets Division is responsible for maintaining 1,020 miles of roads. We are also responsible for sidewalk repair, replacement and maintenance; and for the repair of all street cuts on city streets made by private contractors, utility companies such as gas, power, and cable, and the City Water and Sewer Division.

FOR GENERAL INQUIRIES, PLEASE CALL 311.

NCDOT Maintained Streets [pdf]
(use the zoom tool to see street names)
(.pdf won't open? right-click and save to your desktop; then open)

Information on snow removal

When a snow or ice event occurs, city personnel are split into two 12-hour shifts to run a 24-hour operation until streets are cleared. City crews clear roadways in a priority system starting with major city streets, then collector streets, then residential and neighborhood streets.

This system enables the city to first deal with roadways that serve the most drivers. If crews started with residential and neighborhood streets, citizens would have difficulty travelling beyond neighborhoods because the collector and major streets would still be covered in snow and ice.

City crews are not responsible for clearing roadways within the city limits that are maintained by the state DOT, including such main roads as University Parkway, Peters Creek Parkway, Waughtown Street, New Walkertown Road, Robinhood Road and Martin Luther King Jr. Drive. This is at the direction of the state. (All roadways that carry number routes, such as Business 40, U.S. 52, N.C. 67 and N.C. 158, are state-maintained roads. Some number roads may be better known by their street name. For example, portions of Silas Creek Parkway and Reynolda Road carry are designated as N.C. 67.)

Information on snow removal

The city cannot respond to citizen requests to clear snow from state-maintained roads. Citizens should call the local state DOT maintenance office at 896-7014 between the hours of 7 a.m. and 4 p.m. on workdays and after hours.

Calls for service for city streets should be made to CityLink at 311 or 727-8000. If the CityLink agent determines that the street is state-maintained, the agent will forward the call to the state DOT office.

The city of Winston-Salem has the following equipment for snow removal: 5 motor graders, 25 trucks with push plows, 25 salt spreaders, 3 brine tanks and 1 5,000 gallon brine storage tank. The city maintains a stockpile of approximately 2,000 tons of deicing salt.

The best thing to do during a snow or ice event is stay home or stay off of the roadways. We understand that some people have to work and have to leave their homes, which is why crews work as hard and as fast as they can to clear city streets. However, if you don’t have to be go out, stay home and let crews do their job clearing the streets. This is for your safety and for the safety of those working.

NCDOT Maintained Streets [pdf]
(use the zoom tool to see street names)
(.pdf won't open? right-click and save to your desktop; then open)

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Director's Message

Streets Citizen Satisfaction Survey

Location
Suite 307, Bryce A. Stuart Municipal Building 100 E. First St
Winston-Salem, NC 27101

Mailing Address
P.O. Box 2511
Winston-Salem, NC 27102

Citizen Notification System

City Link 311

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