The City/County Utilities Division realizes that occasionally circumstances may arise that make it difficult to pay your water/wastewater bill. Situations such as extremely high bills caused by a concealed leak may be grounds to request a payment extension. Your payment history will be considered in granting extensions. Also, be aware that your account is still assessed a $20 late fee even though an extension has been granted. This amount must also be paid on the extension date.
To request an extension, City Link at 727-8000, 24 hours a day, 7 days a week, at least five (5) working days before the account is scheduled to be disconnected.
All extensions resulting in payment arrangements must be signed by the account holder.
All subsequent bills must be paid outside of the arangement.