Staff

Jump to: Water Treatment | Wastewater Treatment | Industrial Wastewater | Solid Waste Landfill

Administration

Courtney Driver Damon Dequenne Patrice Glenn

, Utilities Director, 336-747-7315
Plans, directs and supervises the overall activities of the utility, which includes water distribution and sewer collection and treatment facilities, disposal of solid waste, and construction and demolition debris.

, Deputy Director, 336-771-5109
Plans, directs and supervises the overall activities of the water distribution and sewer collection, systems, water and wastewater treatment and pumping and storage facilities.

, Senior Administrative Assistant, 336-747-7307
Recording Secretary for the City/County Utility Commission. Assists utility division with a variety of administrative assignments; receives, reviews and authorizes requests for services of related matters.

Matthew Whitman Charles Lucas

, Senior IS Analyst, 336-747-7314
An IT technical resource in performing tasks and assignments supporting the successful research, development, implementation and support of the utility's vision, projects, services and solutions. Partner with cross-functional departments and divisions in project support.

, Utilities IS Project Coordinator, 336-747-7316
Plans, and directs IT projects within the Utilities Division. Partners with Information Systems and other city departments in evaluating, recommending, and implementing technology solutions and best practices within Utilities to drive out costs, improve and optimize productivity and provide ongoing training and education to staff.

Carolyn Smith Hsiang-Yu Chou-Hoofman

, Communications Coordinator, 336-747-7313
Plans, coordinates and oversees the implementation of special projects at the direction of the Utilities director; provides general supervision of the administrative office in coordinating the activities necessary to implement assignments; serves a primary resource and researcher for project assignments.

, Asset Management Engineer, 336-727-2408
Performs planning, permitting and management and analysis of the asset management and condition assessment programs for the city's utility systems. Work includes condition assessment and repair, rehabilitation, and replacement project prioritization related to water treatment, water distribution, wastewater collections and wastewater treatment.

Business Services / Customer Service Field Operations Staff

Mike Koivisto Nora Cowen Mae Jones

Mike Koivisto, Assistant Director/Business Services, 336-747-6992
Oversees the financial management of the Utilities Division. Manages the annual operating budget process, utility rate model, utility billing, and customer service field operation and meter services.

Nora L. Cowen, Senior Financial Analyst, 336-747-6940
Supervises and directs Utilities billing staff and coordinates with the meter shop and customer service staff to bill customers accurately and on time. Plans, coordinates and oversees the implementation of special projects related to utility billing, which include system upgrades and enhancements, rate entry and data requests.

Mae H. Jones, Senior Financial Analyst, 336-747-6992
Supervises and directs the Utilities customer service staff. Ensures timely resolution of customer service requests related to water and sewer bills, new service, account changes, payments and other utility-related issues.

Robert Wall Bill Shookman

Robert M. Wall, Customer Service Field Manager, 336-734-1457
Plans, develops, supervises and evaluates the operational processes, procedures and functions of the utility's water customer service field operation, which includes all meter services.

, Services Coordinator, 336-734-1471
Plans, coordinates and oversees the implementation of special projects at the direction of department head; provides general supervision of an administrative office in coordinating the activities necessary to implement assignments; serves a primary resource and researcher for project assignments.

Capital Projects Staff

Michael Stover Mario Edouard

, Capital Projects Engineer, 336-747-6840
Capital improvement program manager responsible for planning, directing and supervising the design and construction of improvements to the water distribution system, sewer collection system, water treatment plants and wastewater treatment plants. Provide technical assistance to developers for determining feasible means of serving properties with water and sewer service.

, Civil Engineer, 336-727-8474
Coordinates the preparation of construction plans and specifications for water distribution, wastewater collection, water treatment and wastewater treatment capital improvement projects and provides contract management and oversight during the construction phase of the projects.

Marcus Felton William Ward

Marcus D. Felton, P.E., Civil Engineer, 336-771-5111
Coordinates the preparation of construction plans and specifications for water distribution, wastewater collection, water treatment and wastewater treatment capital improvement projects and provides contract management and oversight during the construction phase of the projects.

, Civil Engineer, 336-747-7306
Coordinates the preparation of construction plans and specifications for water distribution, wastewater collection, water treatment, and wastewater treatment capital improvement projects and provides contract management and oversight during the construction phase of the projects.

Plan Review Staff

Photo unavailable | Robert Kitchens Chris Jones

Todd Lewis, Senior Civil Engineer, 336-747-6842
Supervises and directs engineers in the preparation of designs, analysis, specifications, plans, investigations, cost estimates, tabulations of contract bids, contract payments and related matters; establishes schedules; reviews work and gives suggestions for Capital Improvement projects; supervises the inspection, payments to contractors and final acceptance of public improvements; coordinates work of engineering staff with other Federal, State, City, private and utility agencies; prepares a variety of technical reports and gives presentations of same as required; provides liaison with the public, developers and private engineers.

Robert Kitchens, Plans Examiner, 336-734-1332
Reviews building permit application and any proposed construction as it relates to utilities; permits water and sewer extensions, and performs collection system flow tracking analysis for certification of sewer extension improvements per regulatory requirements.

Chris Jones, Plans Examiner, 336-747-7499
Reviews building permit application and any proposed construction as it relates to utilities; permits water and sewer extensions, and performs collection system flow tracking analysis for certification of sewer extension improvements per regulatory requirements.

Water Treatment Managerial Staff

William Brewer William Goss

, Water Treatment Superintendent, 336-946-2138, extension 204
Responsible for the activities of the Utilities Division water treatment plants, tanks, remote pumping stations and general water quality. Prepares facilities operating budgets, proposes capital improvement projects and is the regulatory contact for the division with the NC Department of Environment and Natural Resources for water quality compliance.

, Senior Water Treatment Plant Supervisor, 336-946-2138, extension 203
Supervises the overall activities of the Swann Water Treatment Plant, associated tanks and pumping facilities; ensures water produced meets current regulatory standards in sufficient quantity to meet system demands. Operator in responsible charge (ORC) for the Swann Water Treatment Facility.

Donna Lankford Gabriel Sparks

Donna Lankford, Senior Water Treatment Plant Supervisor, 336-734-1577
Supervises the overall activities of the R. A. Thomas water Treatment Plant, associated tanks and pumping facilities; ensures water produced meets current regulatory standards in sufficient quantity to meet system demands. Operator in responsible charge (ORC) for the Thomas Water Treatment Facility.

Gabriel Sparks, Senior Water Treatment Plant Supervisor, 336-766-9885
Supervises the overall activities of the R. W. Neilson Water Treatment Plant, associated tanks and pumping facilities; ensures water produced meets current regulatory standards in sufficient quantity to meet system demands. Operator in responsible charge (ORC) for the Neilson Water Treatment Facility.

Water Treatment Plant Maintenance

Mike Lowell

, Utilities Maintenance Supervisor, 336-946-2138, extension 206
Supervises the general maintenance activities of the water treatment plants, pump stations, and tanks; plans, directs and supervises routine and reactive maintenance.

Water Treatment Plant Laboratory Staff

Austin Blackmon Chad Whitley

, Water Treatment Senior Chemist, 336-946-2138, extension 208
Responds to customer inquiries and complaints regarding the division's water quality. Maintains the water division's laboratory certifications and performs chemical, physical, and bacteriological analysis of water produced for compliance purposes.

Chad A. Whitley, Water Treatment Senior Chemist, 336-946-2139, extension 209
Responds to customer inquiries and complaints regarding the division’s water quality. Maintains the water division’s laboratory certifications and performs chemical, physical and bacteriological analysis of water produced for compliance purposes.

Wastewater Treatment Managerial Staff

James Crump Christopher Shamel

, Wastewater Treatment Plant Superintendent, 336-397-7625
Responsible for the activities of the Utilities Division wastewater treatment plants, regional dryer facility, remote lift stations, laboratory, industrial wastewater, maintenance functions and wastewater regulatory compliance. Prepares the facilities' operating budgets, proposes capital improvement projects and is the regulatory contact for the division with the NC Department of Environment and Nature Resources.

Assistant Wasterwater Treatment Plant Superintendent, 336-397-7678
Plans, directs and supervises the overall operational activities of the Lower Muddy Creek and Archie Elledge Wastewater Treatment Facilities, Regional Biosolids Drying Facility and Lift Stations.

Keith Jones Jon Southern Bruce Casey

, Senior Plant Supervisor, 336-397-7679
Plans, directs, and supervises the overall operational activities of the Muddy Creek and Archie Elledge Wastewater Treatment Facilities. Operator in responsible charge (ORC) for Lower Muddy Creek Wastewater Treatment Facility.

, Senior Plant Supervisor, 336-397-7600
Plans, directs and supervises the overall operational activities of the Archie Elledge Treatment Facility. Operator in responsible charge (ORC) for Archie Elledge Wastewater Treatment Facility.

, Dryer Facility Supervisor, 336-397-7662
Plans, directs and supervises the overall operation and maintenance activities of the Regional Biosolids Drying Facility. Monitors the process to ensure compliance with all regulations and coordinates all activities in the proper handling of the Winston Salem Soil Solution product.

Wastewater Treatment Laboratory Staff

Bonnie McKee 

, Utilities Laboratory Plant Supervisor, 336-397-7618
Plans, directs and supervises the operations of the Archie Elledge Wastewater Treatment laboratory. Lab provides analytical support for two Wastewater Treatment Plants, Industrial Waste Control and Land Applied Biosolids sections.

Vacant, Senior Wastewater Treatment Chemist, 336-397-7617
Performs heavy metal analyses, maintains the laboratory data base at the Archie Elledge Wastewater Treatment Plant laboratory, prepares regulatory reports and writes standard operating procedures and related special projects.

Wastewater Treatment Plant Maintenance Staff

Seth Burcham

, Wastewater Maintenance Supervisor, 336-397-7647
Oversees the general maintenance activities of the Archie Elledge and Lower Muddy Creek wastewater treatment plants.

Wastewater Treatment Lift Station Staff

Tim Neal

, Lift Station Supervisor, 336-397-7646
Oversees operations and maintenance of wastewater lift stations throughout service areas.

Water/Wastewater Treatment Electrical and Instrumentation Staff

Keith Quesinberry Chris Roy Gray Knight

, Electrical Supervisor, 336-397-7659
Oversees the maintenance of all electrical systems at the wastewater and water treatment plants, sewer lift stations, water booster stations and the water tanks.

, Instrumentation Technology Manager, 336-397-7656
Oversees the maintenance of all instrumentation and control systems at the wastewater and water treatment plants, sewer lift stations, water booster stations and water tanks.

, Warehouse Supervisor / Warehouse Services, 336-397-7630
Oversees the purchasing of materials for the Archie Elledge and Lower Muddy Creek wastewater treatment plants.

Industrial Wastewater Staff

Joel Freeman Cheryl Tilley

, Industrial Waste Plant Supervisor / Senior Chemist, 336-397-7621
Plans, directs and supervises the federal and state mandated Industrial Waste Pre-treatment Program and the Grease Control Program. Implements and enforces the federal and state mandated Sewer System Protection Program.

, Industrial Waste Chemist / Grease Compliance Officer, 336-397-7620
Implements and enforces the federal and state mandated Grease Control Program.

Olu Browne Robert Santiago David Williams

, Industrial Waste Engineering Technician, 336-397-7660
Monitors industrial/commercial wastewater discharges using sampling equipment and standard sampling methods. Assist with grease program implementation.

, Industrial Waste Control Technician, 336-397-7661
Monitors industrial/commercial wastewater discharges using sampling equipment and standard sampling methods. Assist with grease program implementation.

, Industrial Waste Control Technician, 336-397-7661
Monitors industrial/commercial wastewater discharges using sampling equipment and standard sampling methods. Assist with grease program implementation.

Field Operations / Construction and Maintenance Staff

 Kenneth Adkins Thalaferro Huntley

, Field Operations Manager, 336-784-6242
Supervises the overall activities of the staff maintaining the water distribution, sewer collection system and meter services.

, Assistant Field Operations Manager, 336-771-5113
Supervises the overall activities of all utility site construction of all water and sewer construction. Operator in responsible charge (ORC) for the wastewater collection system.

Samuel Coats Antonio Martinez

, Utilities Supervisor, 336-650-7649
Supervises the general maintenance of crew's installing water and sewer connections as well as the repairs to water and sewer mains and providing preventive maintenance to water and sewer outfall lines. Supervises crew’s clearing right-of-ways and water and sewer easements.

, Utilities Supervisor, 336-734-1522
Supervises the general maintenance of crew’s installing water and sewer connections as well as the repairs to water and sewer mains.

Antonio Martinez, Utilities Supervisor, 336-734-1479
Supervises the general maintenance of crew’s installing water and sewer connections as well as the repairs to water and sewer mains.

Kimberly Duncan | Photo unavailable | Allison Williamson

, Wastewater Collection System Supervisor, 336-771-5106
Supervises the overall activities of the wastewater collection system.

Jeffrey Masten, Utilities Supervisor, 336-734-1463
Supervises the general maintenance activities of collection system crews. Plans, directs and supervises preventive and reactive maintenance, including the cleaning and inspections of the sewer system.

Allison Williamson, GIS Coordinator / System Engineer, 336-734-1472
Manages the Geographic Information Systems (GIS) group and the Technical Services group providing engineering technical support to construction and maintenance staff and internal/external customers and clients.

Dustin Stephens | Photo unavailable

Dustin Stephens, Utilities Supervisor / GIS Team Leader, 336-734-1516
Coordinates the GIS mapping of water and wastewater within the City/County utility service area; provide mapping support for utilities field crew and administration.

, Utilities Supervisor, 336-734-1478
Primary responsibilities include underground utilities locating and water and sewer system trouble shooting. Initiating installation of new water and sewer connections, and assisting contractors and other departments with utility improvements.

Solid Waste Landfill Operations Staff

Janis McHargue Edward Gibson Charlie Dulin

, Assistant Utilities Director, Solid Waste, 336-747-7310
Administers solid waste management activities, including supervision of staff and strategic planning for solid waste disposal operations, composting facilities and related waste management programs.

, Solid Waste Engineering Supervisor, 336-734-1506
Assists in the planning, engineering and supervision of solid waste disposal and treatment operations, with emphasis on environmental and safety compliance, permitting and construction management.

, Solid Waste Administration Supervisor, 336-747-7308
Plans, supervises and manages all financial reporting for the solid waste division; oversees solid waste disposal operations, yard waste debris, scrap tire disposal and the free leaf mulch program; maintains state reports, invoicing of accounts, solid waste tax and database programs for daily operations.

Barry Turner Adam Rickett

, Solid Waste Operations Analyst, 336-747-7320
Monitors overall trends in waste management services, including disposal, recycling, and waste reduction. Administers the Winston-Salem/Forsyth County School Recycling Program. Ensures compliance with related permitting and regulatory projects.

, Solid Waste Operations Supervisor, 336-734-1565
Oversees construction, maintenance, repair and related projects at solid waste facilities and properties; serves as a coordinator and liaison between city departments, state and federal agencies and the public and the management of Old Salisbury Road Landfill.

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