City News

Information Systems - Nov. 11, 2013


For the 12th year in a row Winston-Salem has been ranked as one of the top 10 most technology-advanced cities of its size in America by the e.Republic Center for Digital Government.

Winston-Salem tied with Chula Vista, Calif., and Scottsdale, Ariz., for sixth in the center's 2013 Digital Cities Survey of cities with a population of 125,000 to 249,999. The annual study ranks the use of information technology by local governments.

This year the survey honored cities that use technology to improve transparency and provide access to city services through mobile applications, said Todd Sander, the center’s executive director. “The top digital cities are leaders in open data and transparency efforts, as well as innovators in deploying mobile applications to citizens while conforming to fiscal standards,” Sander said.

In January, the city rolled out its CityLink 311 mobile application for requesting city service through smart phones and tablets. The CityLink 311 app uses GPS to automatically report the location for the service request. Users can report a different location if applicable. The app also allows citizens to take a photo and submit it with their service request. Reports are automatically sent to city departments for resolution, and with the app, users can follow their issue from the time it is reported until it is resolved.

Also during the year, the city implemented a new web site. The new web site is designed to help visitors find information quickly and uses a responsive design that adapts the layout for optimal viewing on all types of computers, including smartphones and tablets. Detailed information about city operations and financial data is now available through the web site.

The rankings were compiled by the e.Republic Center for Digital Government, a national research and advisory institute. Three other North Carolina cities were also ranked: Durham tied for third and Fayetteville tied for ninth among cities with a population of 125,000 to 249,999; and Raleigh ranked 10th among cities with a population of 250,000 or more.

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