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Emergency Alert Covid Update Bethabara Rd. closure update: Sept. 24 Read More... Mayor Joines Amends Public-Speaking Provision of Mask Order Read On...

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    City Spotlight Notable News & Information
  1. WSTA-RIDER-ALERT

    Due to operator shortages WSTA will temporarily suspend 13-night service routes

    Due to a continued serious shortage of bus operators, WSTA has been forced to temporarily suspend night service on 13 routes after their 7pm outbound trips. This temporary suspension will be effective beginning Sunday, September 19, 2021. Learn more...
  2. eviction notice grapghic

    Eviction Diversion Packet Offers Resources for Those Facing Eviction

    Read more...
  3. SARS-CoV-2_without_background

    Joines Orders Masks to be Worn in All City Buildings

    Mayor Allen Joines today ordered that masks, shields or other face coverings again be worn by anyone inside city government buildings, regardless of vaccination status, in keeping with the latest CDC guidance... Read more...
  4. Winston-Salem Bond Project Logo

    Bond Projects

    Check the progress of bond projects voters approved in 2014 and 2018. Track Projects
  5. City Hall

    City Council Approves First Allocation of Federal Coronavirus Relief; Public Outreach Planned

    The City Council has approved spending $2.95 million in federal pandemic relief for crime prevention, an eviction-assistance program & a one-time bonus for city employees who performed essential work during the pandemic.... Read more...
/CivicAlerts.aspx
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    Latest News Sign up for news alerts

  1. Due to operator shortages WSTA will temporarily suspend 13-night service routes

    Due to a continued serious shortage of bus operators, WSTA has been forced to temporarily suspend night service on 13 routes after their 7pm outbound trips. This temporary suspension will be effective beginning Sunday, September 19, 2021. Learn more...

  2. Joines Amends Public-Speaking Provision of Mask Order

    Mayor Joines has amended his city-wide mask order to allow performers & public speakers to remove their masks if 10' or more away from audience members. “After consulting with the local medical community, the Forsyth County Public Health Director... Read more...

  3. Virtual Citizen Fire Academy - Video 6 Station 6 Fire Truck Tour

    Virtual Citizen Fire Academy - Video 6 Station 6 Fire Truck Tour. Each week you will learn something new about how the Winston-Salem Fire Department operates, as well as various Fire and life safety tips you can use in your home. Read more...

  4. City Council Approves First Allocation of Federal Coronavirus Relief; Public Outreach Planned

    The City Council has approved spending $2.95 million in federal pandemic relief for crime prevention, an eviction-assistance program & a one-time bonus for city employees who performed essential work during the pandemic.... Read more...
View All
/CivicAlerts.aspx
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    Calendar Meetings & Events; sign up for alerts

  1. Tuesday, September 28

    1. CANCELED Downtown W-S Business Improvement District Advisory Board-VIRTUAL
    2. Youth Advisory Council Meeting-Virtual

  2. Wednesday, September 29

    1. College Advisory Board Meeting - Virtual

  3. Thursday, September 30

    1. WS Transit Authority-VIRTUAL
    2. High School Race Relations Forum - VIRTUAL

  1. Saturday, October 2

    1. Big Sweep

  2. Monday, October 4

    1. City Council Meeting

  3. Tuesday, October 5

    1. Recreation and Parks Commission
    2. Public Art Commission Meeting

  4. Wednesday, October 6

    1. Historic Resources Commission Meeting
View All Events
/Calendar.aspx
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Frequently Asked Questions

My trash was not collected. What do I do?

If your trash was not collected, contact City Link at 311 or 336-727-8000. A missed collection will be reported to a route supervisor for investigation whenever trash was inadvertently missed by our trucks. The issue will be investigated within 48 hours.

Who do I contact to report a burned out street light?

Please visit the Duke Energy website or call Duke Energy at 800-769-3766. Duke Energy will be dispatched to repair the street light within 3 to 5 days.

How can I dispose of large items, such as furniture?

The City of Winston-Salem offers bulky item pickup once a year from March through August. Information is located in the Sanitation Department section. Residents can also dispose of items at the Hanes Mill Road landfill. City residents are entitled to two free trips with a landfill permit. If the item is gently used, consider donating to a charitable organization.

What is the schedule for brush collection?

January 1 through October 31, brush collection usually takes between 7 to 10 working days. November 1 through January 1, small branches, sticks, and shrubbery clippings placed in yard carts with a valid collection sticker will be collected weekly on your regular yard cart collection day. During leaf season, collection takes between 3 and 4 weeks. Collection is limited because the leaf collectors are also the brush collectors. No excess brush loads will be collected during leaf season.

I want to pay my water bill via telephone (or I have a question about my account). Who do I contact?

Residents may call City Link at 311 or 336-727-8000. Water bills can also be paid online using our Water / Stormwater Bill Pay website.

Where can I find information regarding a change to the trash/yard waste cart/curbside recycling collection schedules as a result of a City-observed holiday?

The holiday schedule is posted on the Sanitation Department page. The alternate schedules will also be posted on WSTV 13, the Winston-Salem Journal, and local news stations prior to the holiday. Residents may also contact City Link at 311 or 336-727-8000.

Where can I obtain a copy of a birth or death certificate?

For birth or death certificates, contact:
Forsyth County Register of Deeds
201 N Chestnut Street
2nd Floor
Winston-Salem, NC 27101

Phone: 336-703-2700

My neighbor has junk vehicles, a broken appliance, and trash in his yard, and grass several inches in height. Who do I notify?

To report code violations, contact City Link at 311 or 336-727-8000 with the address. A request for a code enforcement inspection will be generated.

How do I obtain a City-issued 96 gallon roll-out trash cart for wheeling to the curb and a recycling bin? Also, what items are acceptable for recycling?

To request trash or recycling carts, contact City Link at 311 or 336-727-8000. The first trash cart is free; an annual fee of $40 will be billed to the address for a second cart. The trash cart can be delivered at no charge or can be picked up. Each household may have up to two 18-gallon recycling bins. A recycle guide may be accessed on the Recycle Today website or by request.

Residents may call the recycling customer service hotline at 336-723-2784 for additional information.

Who do I notify regarding a malfunctioning traffic signal?

To report a malfunctioning traffic signal, contact City Link at 311 or 336-727-8000. The City’s Department of Transportation traffic signal technicians will be dispatched to repair the traffic signal.

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