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    City Spotlight Notable News & Information
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    Holiday Parade and Christmas Tree Lighting Program

    The annual Winston-Salem holiday parade and Christmas Tree Lighting celebration will be held on Saturday, Dec. 2. The holiday parade will begin at 5 p.m. and end at Corpening Plaza, 237 W. First St., Winston-Salem, N.C. 27101. Read more...
  2. Kick your leaves to the curb.

    Leaf Collection 2023

    Kick your leaves to the curb and own leaf collection this year. Stay on top of updates below. Read more...
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    Governor Cooper appoints Tiffany Oliva and Javier Correa-Vega to Council on Hispanic/Latino Affairs

    On Friday, October 6, Javier Correa-Vega and Tiffany Oliva were sworn in to serve on Governor Cooper's Advisory Council on Hispanic/Latino Affairs. Read more...
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    What Can You Recycle?

    Find a listing of what can and can't be recycled. Read More
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  1. Prevent Frozen Pipes

    When temperatures drop, it’s time to protect your water pipes. Winston-Salem/Forsyth County Utilities encourages customers to consider how freezing water can damage home plumbing systems. Unprotected pipes can crack or break, resulting in flooding that... Read more...

  2. Sprague Neighborhood Sewer Rehabilitation Closures

    Work continues on the Sprague Neighborhood Sewer Rehabilitation project in Winston-Salem. The following streets will be closed to through traffic weekdays from 9 a.m. to 4 p.m. starting Monday, Dec. 4: Read more...

  3. WSTA Updates Its Passenger Code of Conduct

    The Winston-Salem Transit Authority has updated its Passenger Code of Conduct to focus on safety for passengers, staff, security officers and law enforcement who visit the Clark Campbell Transportation Center at 100 W. Fifth St. in Winston-Salem... Read more...

  4. Section of W. Fourth Street Closing Rescheduled To Tuesday, Dec. 5

    The W. Fourth Street road closure which was scheduled for Friday, Dec. 1, has been rescheduled for Tuesday, Dec. 5. Fourth Street from Brookstown Avenue to Broad Street will be closed from midnight to 2 p.m. on Tuesday, Dec. 5 for... Read more...
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  1. Monday, December 4

    1. City Council Meeting

  2. Tuesday, December 5

    1. Public Art Commission Meeting

  3. Wednesday, December 6

    1. Forsyth County Tourism Development Authority
    2. CAC Education and Awards Committee
    3. Historic Resources Commission Meeting
    4. Community Appearance Commission Meeting

  1. Thursday, December 7

    1. Community Sustainability Program Committee Meeting
    2. Courageous Conversations

  2. Monday, December 11

    1. Winston-Salem/Forsyth County Utility Commission - Regular Meeting
    2. Public Safety Committee Meeting
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Frequently Asked Questions

My trash was not collected. What do I do?

If your trash was not collected, contact City Link at 311 or 336-727-8000. A missed collection will be reported to a route supervisor for investigation whenever trash was inadvertently missed by our trucks. The issue will be investigated within 48 hours.

Who do I contact to report a burned out street light?

Please visit the Duke Energy website or call Duke Energy at 800-769-3766. Duke Energy will be dispatched to repair the street light within 3 to 5 days.

How can I dispose of large items, such as furniture?

The City of Winston-Salem offers bulky item pickup once a year from March through August. Information is located in the Sanitation Department section. Residents can also dispose of items at the Hanes Mill Road landfill. City residents are entitled to two free trips with a landfill permit. If the item is gently used, consider donating to a charitable organization.

What is the schedule for brush collection?

January 1 through October 31, brush collection usually takes between 7 to 10 working days. November 1 through January 1, small branches, sticks, and shrubbery clippings placed in yard carts with a valid collection sticker will be collected weekly on your regular yard cart collection day. During leaf season, collection takes between 3 and 4 weeks. Collection is limited because the leaf collectors are also the brush collectors. No excess brush loads will be collected during leaf season.

I want to pay my water bill via telephone (or I have a question about my account). Who do I contact?

Residents may call City Link at 311 or 336-727-8000. Water bills can also be paid online using our Water / Stormwater Bill Pay website.

Where can I find information regarding a change to the trash/yard waste cart/curbside recycling collection schedules as a result of a City-observed holiday?

The holiday schedule is posted on the Sanitation Department page. The alternate schedules will also be posted on WSTV 13, the Winston-Salem Journal, and local news stations prior to the holiday. Residents may also contact City Link at 311 or 336-727-8000.

Where can I obtain a copy of a birth or death certificate?

For birth or death certificates, contact:
Forsyth County Register of Deeds
201 N Chestnut Street
2nd Floor
Winston-Salem, NC 27101

Phone: 336-703-2700

My neighbor has junk vehicles, a broken appliance, and trash in his yard, and grass several inches in height. Who do I notify?

To report code violations, contact City Link at 311 or 336-727-8000 with the address. A request for a code enforcement inspection will be generated.

How do I obtain a City-issued 96 gallon roll-out trash cart for wheeling to the curb and a recycling bin? Also, what items are acceptable for recycling?

To request trash or recycling carts, contact City Link at 311 or 336-727-8000. The first trash cart is free; an annual fee of $40 will be billed to the address for a second cart. The trash cart can be delivered at no charge or can be picked up. Each household may have up to two 18-gallon recycling bins. A recycle guide may be accessed on the Recycle Today website or by request.

Residents may call the recycling customer service hotline at 336-723-2784 for additional information.

Who do I notify regarding a malfunctioning traffic signal?

To report a malfunctioning traffic signal, contact City Link at 311 or 336-727-8000. The City’s Department of Transportation traffic signal technicians will be dispatched to repair the traffic signal.

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  1. Call CityLink: 336-727-8000 • 311 (within City Limits)

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