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Emergency Alert EMERGENCY ALERT Tuesday Sanitation Collections Canceled Read More... Salem Lake Closed - Winter Weather Read More...

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    City Spotlight Notable News & Information
  1. inclement weather collection changes

    Tuesday Sanitation Collections Canceled

    Sanitation collections for Tuesday, Jan. 18, have been canceled Read more...
  2. coronavirus-structural-morphology

    Mayor Joines Orders “Appointment Only” Access to City Buildings

    Due to the soaring COVID-19 infection rate, Mayor Allen Joines has ordered that through Jan. 31, in-person access to city buildings shall be allowed by appointment only in order to ensure the city can continue to provide city services. Read more...
  3. Leaf-Collection-Map-2021

    Current Leaf Collection Cycle

    The city is currently in Round Two in Quadrant 4 Read more...
  4. recovery_fund_update_NOV_Facebook

    Council Approves Pandemic Recovery Grants

    Learn more about the current Coronavirus Local Fiscal Recovery Fund. Learn More...
/CivicAlerts.aspx
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    Latest News Sign up for news alerts

  1. Tuesday Sanitation Collections Canceled

    Sanitation collections for Tuesday, Jan. 18, have been canceled. Read more...

  2. Pandemic Recovery Grant Applications To Be Available Jan. 18

    Operators of small businesses and non-profits in eligible areas of Winston-Salem can apply for local pandemic recovery grants starting Tuesday, Jan 18. Read more...

  3. Prevent Frozen Pipes!

    When temperatures drop, it’s time to protect your water pipes. Watch our video and check the webpage for tips. Read more...

  4. Winter Weather - what to know!

    Are your preparing for winter weather? Read more...
View All
/CivicAlerts.aspx
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    Calendar Meetings & Events; sign up for alerts

  1. Monday, January 17

    1. City Holiday - Offices Closed

  2. Tuesday, January 18

    1. Public Assembly Facilities Commission-VIRTUAL
    2. Technical Coordinating Committee (TCC) Regular Virtual Meeting
    3. Triad Municipal ABC Board
    4. Transportation Advisory Committee (TAC) Regular Virtual Meeting
    5. City Council Meeting - VIRTUAL

  1. Thursday, January 20

    1. Commission on Ending Homelessness-VIRTUAL
    2. Citizens' Police Review Board - Virtual

  2. Friday, January 21

    1. Coalition for Drug Abuse
    2. CANCELED - Forsyth County Historic Resources Commission Annual Retreat
View All Events
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Frequently Asked Questions

My trash was not collected. What do I do?

If your trash was not collected, contact City Link at 311 or 336-727-8000. A missed collection will be reported to a route supervisor for investigation whenever trash was inadvertently missed by our trucks. The issue will be investigated within 48 hours.

Who do I contact to report a burned out street light?

Please visit the Duke Energy website or call Duke Energy at 800-769-3766. Duke Energy will be dispatched to repair the street light within 3 to 5 days.

How can I dispose of large items, such as furniture?

The City of Winston-Salem offers bulky item pickup once a year from March through August. Information is located in the Sanitation Department section. Residents can also dispose of items at the Hanes Mill Road landfill. City residents are entitled to two free trips with a landfill permit. If the item is gently used, consider donating to a charitable organization.

What is the schedule for brush collection?

January 1 through October 31, brush collection usually takes between 7 to 10 working days. November 1 through January 1, small branches, sticks, and shrubbery clippings placed in yard carts with a valid collection sticker will be collected weekly on your regular yard cart collection day. During leaf season, collection takes between 3 and 4 weeks. Collection is limited because the leaf collectors are also the brush collectors. No excess brush loads will be collected during leaf season.

I want to pay my water bill via telephone (or I have a question about my account). Who do I contact?

Residents may call City Link at 311 or 336-727-8000. Water bills can also be paid online using our Water / Stormwater Bill Pay website.

Where can I find information regarding a change to the trash/yard waste cart/curbside recycling collection schedules as a result of a City-observed holiday?

The holiday schedule is posted on the Sanitation Department page. The alternate schedules will also be posted on WSTV 13, the Winston-Salem Journal, and local news stations prior to the holiday. Residents may also contact City Link at 311 or 336-727-8000.

Where can I obtain a copy of a birth or death certificate?

For birth or death certificates, contact:
Forsyth County Register of Deeds
201 N Chestnut Street
2nd Floor
Winston-Salem, NC 27101

Phone: 336-703-2700

My neighbor has junk vehicles, a broken appliance, and trash in his yard, and grass several inches in height. Who do I notify?

To report code violations, contact City Link at 311 or 336-727-8000 with the address. A request for a code enforcement inspection will be generated.

How do I obtain a City-issued 96 gallon roll-out trash cart for wheeling to the curb and a recycling bin? Also, what items are acceptable for recycling?

To request trash or recycling carts, contact City Link at 311 or 336-727-8000. The first trash cart is free; an annual fee of $40 will be billed to the address for a second cart. The trash cart can be delivered at no charge or can be picked up. Each household may have up to two 18-gallon recycling bins. A recycle guide may be accessed on the Recycle Today website or by request.

Residents may call the recycling customer service hotline at 336-723-2784 for additional information.

Who do I notify regarding a malfunctioning traffic signal?

To report a malfunctioning traffic signal, contact City Link at 311 or 336-727-8000. The City’s Department of Transportation traffic signal technicians will be dispatched to repair the traffic signal.

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