Water Bill Payment Options

Bill Delays

Winston-Salem/Forsyth County Utilities has important information regarding your water-sewer-stormwater bill. Please be advised that our billing cycle for bimonthly accounts is typically 60 days. Recently, there have been delays due to staffing shortages, which have resulted in billing cycles of 70+ days.

If your balance due is higher than expected, examine the “Days” column on your bill to determine if this situation applies to you. You are not being charged more. You are only paying for the water used. Payment due dates have been adjusted accordingly. Thank you for your patience and understanding!

For more information, contact CityLink at citylink@cityofws.org, call 336-727-8000 or use any method on cityofws.org/citylink. Subscribe to Alert Center and News Flash for Utilities updates at cityofws.org/notifyme.

See online, night deposit and DRIVE-THROUGH options in the tabbed table below, plus more online service options in NEWS. For questions or comments about your water, sewer or stormwater bill, call CityLink 311 or 336-727-8000, or email CityLink.

  1. Online
  2. Auto Pay
  3. Mail
  4. Phone
  5. In person

Pay Online

You can make a one-time payment using a credit card (Visa, Mastercard, Discover) or electronic check.

  • Get these numbers from your bill:

    • 7-digit account number
    • 4-digit PIN (last 4 digits of your customer number)
  • Pay Water/Sewer/Stormwater Bill Online Now

    • You may also use the link above for DEPOSIT payments to start service

Past-Due Utility Bills:

Click on tabs above and pay your full balance today to avoid termination of service & additional late fees.
For application information on financial assistance programs, visit:

  • LIHWAP epass.nc.gov & click Apply for Energy Assistance (LIEAP/CIP/LIHWAP) or contact Forsyth County Department of Social Services at 336-703-3800, Ext. 3

Customers unable to pay the total amount by the due date on their bill must call CityLink 311 or 336-727-8000 to make payment arrangements and avoid disconnection.

  • You must first pay at least half the delinquent balance before a payment plan can be established
  • Terms are three to six months of interest-free installments 
  • If monthly installments and all new bills are paid on time, your account will not accrue additional late fees and your service will not be disconnected 
  • Payment plans do not cover new bills, charges, fees, etc. and all new bills are due and payable on or before the due date

To enroll and avoid additional fees and termination of service, call CityLink 311 or 336-727-8000 or visit Utilities Customer Service. See the In Person tab above for location and hours.

Save Time-Pay Online (PDF)
Pague en linea (PDF)

Late Payments

If bill payment is not received by the due date, a 10% late charge is added to the amount due and a termination notice will be sent within seven days. You are given at least fourteen days from the date the termination notice is sent to make payment. If payment on a past due account has not been received by 5 p.m. on the termination date, a $20 late fee is applied and service is scheduled for disconnection. Please note that the $20 late fee is added, whether your water is physically terminated or not.

Deposits

A deposit may be required if your service has been terminated for non-payment. For residential accounts, if your average bill is less than $50, the minimum deposit is $50. All other deposits are equal to one and one-half times the average bi-monthly or monthly bill amount. For example, if your average bill is $57.90, your deposit amount would be $57.90 x 1.5 = $86.85. All past due balances must be paid before service is restored. Any deposits will be due in full with your next bill.