Unusually High Bills

Bill Delays

Winston-Salem/Forsyth County Utilities has important information regarding your water-sewer-stormwater bill. Please be advised that our billing cycle for bimonthly accounts is typically 60 days. Recently, there have been delays due to staffing shortages, which have resulted in billing cycles of 70+ days.

If your balance due is higher than expected, examine the “Days” column on your bill to determine if this situation applies to you. You are not being charged more. You are only paying for the water used. Payment due dates have been adjusted accordingly. Thank you for your patience and understanding!

For more information, contact CityLink at citylink@cityofws.org, call 336-727-8000 or use any method on cityofws.org/citylink. Subscribe to Alert Center and News Flash for Utilities updates at cityofws.org/notifyme.

As more people work and learn at home, water consumption may increase. Your water and sewer bill may also fluctuate as the seasons change. Water consumption usually increases in the spring and summer months, and your bill will reflect this increased usage.

Leaks

There are other situations that may cause an unusually high bill, such as a concealed leak underground or in a wall, or a toilet leak. If you experience an unusually high bill and suspect it was caused by a leak or unauthorized use, call City Link 311 or 336-727-8000 to request an investigation. Our field investigators can help you determine the cause of an unusually high bill.

You must continue to pay your average monthly bill amount until our investigation is concluded. After the source of the unusually high bill is determined and repairs are made, you may be eligible for an adjustment on the three highest bills associated with the leak. Certain restrictions apply on leak adjustments and due dates can only be extended by one business day. Please note that irrigation system leaks are not eligible for bill adjustments.

In the absence of a plumber's receipt, verification of all repairs by our field investigators is necessary before any monetary adjustments can be considered.