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  1. WSFCU Strategic Plan cover

    WSFC Utilities Strategic Plan

    On July 8, 2019, the Winston-Salem/Forsyth County Utility Commission approved a Strategic Plan covering 2020-2024 for our utilities department. Check out the online version to see our new vision, mission, values , goal and much more. Read on...
  2. Archie Elledge Wastewater Treatment Plant staff-2017 award

    Archie Elledge Wastewater Treatment Plant - 2017 Award

    Archie Elledge Wastewater Treatment Plant named tops in 2017. Operations & Maintenance Excellence Award given annually to a wastewater treatment plant in the central part of North Carolina. Read on...
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    Alerts Sign Up for Notifications
  1. North Stratford Road reopened temporarily
  2. North Stratford Road Closure
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/AlertCenter.aspx
  1. IMG_3503

    Imagine A Day Without Water water treatment plant public tour

    Senior Utility Plant Supervisor, Gabe Sparks, leads a public tour of Neilson Water Treatment Plant on Oct. 23

  2. IMG_3498

    Imagine A Day Without Water water treatment plant public tour

    Visitors await the start of the Neilson Water Treatment Plant tour.

  3. IMG_3507

    Imagine A Day Without Water water treatment plant public tour

    Neilson Water Treatment Plant public tour on Oct. 23.

  4. IMG_8880

    Imagine a Day Without Water school field trip

    Brunson Elementary School 3rd graders tour Thomas Water Treatment Plant

  5. IMG_8928

    Imagine a Day Without Water school field trip

    Mt. Tabor High School students and Water Treatment Supervisor, Bill Brewer, pose for a group picture.

  6. IMG_8898

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  7. IMG_8907

    Imagine a Day Without Water school field trip

    Students in the control room learning how a water treatment plant operates.

  8. IMG_8885

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  9. IMG_8879

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  10. IMG_8916

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

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    PSA Public Service Announcements
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    Upcoming Events Stay informed of events in your area

  1. Tuesday, January 21

    1. Public Assembly Facilities Commission
      Read more...
    2. Outstanding Women Leaders Program Committee
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    3. Triad Municipal ABC Board
      Read more...
    4. Sister Cities
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    5. City Council Meeting
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  1. Wednesday, January 22

    1. Citizens' Bond Oversight Committee
      Read more...
    2. CAC Education and Awards Committee Community Appearance Commission Education and Awards Committee monthly meeting.
      Read more...
    3. Community Appearance Commission Meeting Monthly meeting of the Community Appearance full board.
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  1. Why is my water bill higher than last year at this time?
  2. What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?
  3. Where is my water meter located?
  1. Why was I charged a Service Initiation Fee?
  2. I have a question about underground utilities. How do a make this request?
  3. What is in our tap water that causes a pink film?
  1. What causes the "earthy taste" that sometimes affects our water?
  2. How do I request that my water to be tested?
  3. How do I report what appears to be a sewage-related odor?
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  1. Winston-Salem/Forsyth County Utilities logo
  1. Utilities Administration
    Winston-Salem City Hall
    101 North Main Street
    Winston-Salem, NC 27101
  1. Customer Service, Billing, Plan Review
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Mailing Address:
    P.O. Box 2511
    Winston-Salem, NC 27102
  1. CityLink Phone: 336-727-8000 · 311 within City Limits
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