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    NEWS Select arrows to see more items
  1. Piggy Bank

    No Rate Increase Next Year

    The Winston-Salem/Forsyth County Utility Commission will not raise water, sewer and solid waste rates in the FY 2020-2021 budget. Read more...
  2. Faucet

    Water Pipe Flushing Guidelines for Buildings Reopening for Business

    As businesses reopen, WSFC Utilities urges owners and tenants of closed properties to ensure water is safe and odor free before resuming normal water use. Read more...
  3. FREE Leaf Mulch-May 2020

    Free Leaf Mulch is Back!

    Annual leaf mulch giveaway rescheduled: Saturday, May 16, 23 & 30 from 8am-3pm, while supplies last at Forum 52 Yard Waste Facility in Rural Hall. Read article for restrictions & bring a tarp to cover your load! Read more...
  4. No Wipes in Pipes

    No Wipes in Pipes!

    Paper towels, facial tissues & so-called flushable wipes can cause sewage backups. Throw them in the trash instead! Only flush the four Ps: Pee, Poop, Puke & (toilet) Paper. Read more...
  5. COVID-19 Response Plan - Swann intake on Yadkin River

    Winston-Salem/Forsyth County Utilities Coronavirus Response Plan

    In response to the COVID-19 pandemic & Gov. Roy Cooper's Executive Order 124, WSFC Utilities has taken additional steps to protect its customers and employees. Read more...
  6. Drink Up - girl with water glass

    Drink Up! Our Tap Water Surpasses Federal Requirements

    Annual Water Quality Report: Our local drinking water surpasses all safe water quality standards established by the EPA. To view current and past reports, click on the Water Quality button above. Read more...
  7. GordonDively Eweek

    Utilities Department Celebrates Engineers

    Winston-Salem/Forsyth County Utilities profiles ten staff engineers on Facebook & Instagram Read more...
  8. WSFCU Strategic Plan cover

    WSFC Utilities Strategic Plan

    On July 8, 2019, the Winston-Salem/Forsyth County Utility Commission approved a Strategic Plan covering 2020-2024 for our utilities department. Check out the online version to see our new vision, mission, values , goal and much more. Read more...
  9. Archie Elledge Wastewater Treatment Plant staff-2017 award

    Archie Elledge Wastewater Treatment Plant - 2017 Award

    Archie Elledge Wastewater Treatment Plant named tops in 2017. Operations & Maintenance Excellence Award given annually to a wastewater treatment plant in the central part of North Carolina. Read more...
View All News
/CivicAlerts.aspx
  1. Icon of alert bell and exclamation point
    Alerts Sign Up for Notifications
  1. Water Shut-off Notice for 1420 Brewer Road - May 27
  2. 3RC EnviroStation regular schedule resumes May 27
  3. Old Salisbury Road Landfill Closure-May 21 + Landfill Holiday Hours
View All
/AlertCenter.aspx
  1. IMG_3503

    Imagine A Day Without Water water treatment plant public tour

    Senior Utility Plant Supervisor, Gabe Sparks, leads a public tour of Neilson Water Treatment Plant on Oct. 23

  2. IMG_3498

    Imagine A Day Without Water water treatment plant public tour

    Visitors await the start of the Neilson Water Treatment Plant tour.

  3. IMG_3507

    Imagine A Day Without Water water treatment plant public tour

    Neilson Water Treatment Plant public tour on Oct. 23.

  4. IMG_8880

    Imagine a Day Without Water school field trip

    Brunson Elementary School 3rd graders tour Thomas Water Treatment Plant

  5. IMG_8928

    Imagine a Day Without Water school field trip

    Mt. Tabor High School students and Water Treatment Supervisor, Bill Brewer, pose for a group picture.

  6. IMG_8898

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  7. IMG_8907

    Imagine a Day Without Water school field trip

    Students in the control room learning how a water treatment plant operates.

  8. IMG_8885

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  9. IMG_8879

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  10. IMG_8916

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  1. Headline
    PSA Public Service Announcements
  1. Headline
    Upcoming Events Stay informed of events in your area

  1. Wednesday, May 27

    1. Citizens' Bond Oversight Committee
      Read more...
    2. CANCELED CAC Education and Awards Committee CANCELED Community Appearance Commission Education and Awards Committee monthly meeting.
      Read more...
    3. CANCELED Community Appearance Commission Meeting CANCELED Monthly meeting of the Community Appearance full board.
      Read more...

  1. Thursday, May 28

    1. Finance Committee Budget Workshop - VIRTUAL MEETING
      Read more...
    2. Finance Committee Budget Public Hearing - VIRTUAL MEETING
      Read more...
    3. W-S Transit Authority
      Read more...
    4. VIRTUAL City-County Planning Board Meeting The Planning Board will hold a virtual meeting on May 28th starting at 4:30pm.
      Read more...

  2. Saturday, May 30

    1. RESCHEDULED: Free Leaf Mulch! RESCHEDULED: Winston-Salem/Forsyth County Utilities: free leaf mulch to the public on a first-come,...
      Read more...
View All Events
/Calendar.aspx
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Frequently Asked Questions

  1. Why is my water bill higher than last year at this time?
  2. What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?
  3. Where is my water meter located?
  1. Why was I charged a Service Initiation Fee?
  2. I have a question about underground utilities. How do a make this request?
  3. What is in our tap water that causes a pink film?
  1. What causes the "earthy taste" that sometimes affects our water?
  2. How do I request that my water to be tested?
  3. How do I report what appears to be a sewage-related odor?
/FAQ.aspx
  1. Winston-Salem/Forsyth County Utilities logo
  1. Utilities Administration
    Winston-Salem City Hall
    101 North Main Street
    Winston-Salem, NC 27101
  1. Customer Service, Billing, Plan Review
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Mailing Address:
    P.O. Box 2511
    Winston-Salem, NC 27102
  1. CityLink Phone: 336-727-8000 · 311 within City Limits
  1. Email CityLink

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