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    NEWS Select arrows to see more items
  1. money-calculator

    Oct. 30 Deadline for Past-Due Utility Bill Payment Plans

    Enroll to avoid late fees and other penalties. Last chance to to take advantage of interest-free plans with up to nine equal monthly payments. Customers may also be eligible for NC HOPE grant program. Read more...
  2. Imagine a Day Without Water 2020_logo

    Imagine a Day Without Water: E-Learning Resources

    Have you ever imagined what it would be like to have no water? This nationwide day of education & advocacy on the value of water was especially poignant this year as communities across America face the public health threat of the coronavirus pandemic. Read more...
  3. Salem Lake Dam aerial

    Payment Plans for Past-Due Utility Bills

    Water and sewer customers who have fallen behind paying bills during the pandemic must call City Link by October 30 to make payment arrangements in order to avoid late fees and other penalties on their bill. Read more...
  4. No Wipes in Pipes

    “No Wipes in Pipes” Wins Utility Award

    WSFC Utilities receives second place in E Source Utility Ad Awards Contest with 500+ entries in six categories. The bottom line is you should only flush the Four Ps: Pee, Poop, Puke & (toilet) Paper. Read more...
  5. Water Pipe Insulation

    Prevent Frozen Pipes

    When temperatures drop, it’s time to protect your water pipes. Freezing water can damage home plumbing systems. Here are some tips to avoid potential damage and expensive repairs. Read more...
  6. Drink Up - girl with water glass

    Drink Up! Our Tap Water Surpasses Federal Requirements

    Annual Water Quality Report: Our local drinking water surpasses all safe water quality standards established by the EPA. To view current and past reports, click on the Water Quality button above. Read more...
  7. No Wipes in Pipes

    No Wipes in Pipes!

    Paper towels, facial tissues & so-called flushable wipes can cause sewage backups. Throw them in the trash instead! Only flush the four Ps: Pee, Poop, Puke & (toilet) Paper. Read more...
  8. Faucet

    Water Pipe Flushing Guidelines for Buildings Reopening for Business

    As businesses reopen, WSFC Utilities urges owners and tenants of closed properties to ensure water is safe and odor free before resuming normal water use. Read more...
  9. GordonDively Eweek

    Utilities Department Celebrates Engineers

    Winston-Salem/Forsyth County Utilities profiles ten staff engineers on Facebook & Instagram Read more...
  10. WSFCU Strategic Plan cover

    WSFC Utilities Strategic Plan

    On July 8, 2019, the Winston-Salem/Forsyth County Utility Commission approved a Strategic Plan covering 2020-2024 for our utilities department. Check out the online version to see our new vision, mission, values , goal and much more. Read more...
  11. Archie Elledge Wastewater Treatment Plant staff-2017 award

    Archie Elledge Wastewater Treatment Plant - 2017 Award

    Archie Elledge Wastewater Treatment Plant named tops in 2017. Operations & Maintenance Excellence Award given annually to a wastewater treatment plant in the central part of North Carolina. Read more...
View All News
/CivicAlerts.aspx
  1. Icon of alert bell and exclamation point
    Alerts Sign Up for Notifications
  1. Water Shut Off Notice - Multiple Addresses - Oct. 28
  2. Water Shut Off Notice - Patterson Ave. - Oct. 27
  3. Water Shut Off Notice - 5th St.- Oct. 27
View All
/AlertCenter.aspx
  1. IMG_3503

    Imagine A Day Without Water water treatment plant public tour

    Senior Utility Plant Supervisor, Gabe Sparks, leads a public tour of Neilson Water Treatment Plant on Oct. 23

  2. IMG_3498

    Imagine A Day Without Water water treatment plant public tour

    Visitors await the start of the Neilson Water Treatment Plant tour.

  3. IMG_3507

    Imagine A Day Without Water water treatment plant public tour

    Neilson Water Treatment Plant public tour on Oct. 23.

  4. IMG_8880

    Imagine a Day Without Water school field trip

    Brunson Elementary School 3rd graders tour Thomas Water Treatment Plant

  5. IMG_8928

    Imagine a Day Without Water school field trip

    Mt. Tabor High School students and Water Treatment Supervisor, Bill Brewer, pose for a group picture.

  6. IMG_8898

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  7. IMG_8907

    Imagine a Day Without Water school field trip

    Students in the control room learning how a water treatment plant operates.

  8. IMG_8885

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  9. IMG_8879

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  10. IMG_8916

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  1. Headline
    PSA Public Service Announcements
  1. Headline
    Upcoming Events Stay informed of events in your area

  1. Tuesday, October 27

    1. Downtown Winston-Salem Business Improvement District Advisory Committee
      Read more...
    2. Youth Advisory Council Meeting-VIRTUAL Meeting will be held virtually via Zoom. Please contact Jayme Waldeck, Human Relations Outreach Spec...
      Read more...

  2. Wednesday, October 28

    1. VIRTUAL Community Appearance Commission Meeting Monthly virtual meeting of the Community Appearance full board.
      Read more...

  3. Thursday, October 29

    1. WS Transit Authority To join the meeting contact Donna Woodson, dwoodson@wstransit.com. The meeting will be streamed live...
      Read more...

  1. Monday, November 2

    1. City Council Meeting - VIRTUAL MEETING
      Read more...

  2. Tuesday, November 3

    1. Recreation and Parks Commission Meeting
      Read more...
    2. RESCHEDULED - Public Art Commission Meeting Public Art Commission monthly meeting.
      Read more...

  3. Wednesday, November 4

    1. Historic Resources Commission Meeting Forsyth County Historic Resources Commission monthly meeting.
      Read more...
View All Events
/Calendar.aspx
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Frequently Asked Questions

  1. Why is my water bill higher than last year at this time?
  2. What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?
  3. Where is my water meter located?
  1. Why was I charged a Service Initiation Fee?
  2. I have a question about underground utilities. How do a make this request?
  3. What is in our tap water that causes a pink film?
  1. What causes the "earthy taste" that sometimes affects our water?
  2. How do I request that my water to be tested?
  3. How do I report what appears to be a sewage-related odor?
/FAQ.aspx
  1. Winston-Salem/Forsyth County Utilities logo
  1. Utilities Administration
    Winston-Salem City Hall
    101 North Main Street
    Winston-Salem, NC 27101
  1. Customer Service, Billing, Plan Review
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Mailing Address:
    P.O. Box 2511
    Winston-Salem, NC 27102
  1. CityLink Phone: 336-727-8000 · 311 within City Limits
  1. Email CityLink

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