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Emergency Alert Covid Update Mayor Joines Amends Public-Speaking Provision of Mask Order Read On... Joines Orders Masks to be Worn in All City Buildings Read On...

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  1. Headline
    NEWS Select arrows to see more items
  1. Thomas Water Plant square

    WSFC Utilities Ranks Tops in Nation for Water Quality

    "2021’s Best Cities for Water Quality" has ranked our water quality second overall among the 200 largest cities in the U.S. Read more...
  2. Drink Up - girl with water glass

    Drink Up! Our Local Tap Water Surpasses Federal Requirements

    For more than 20 years, our drinking water has met or surpassed all state and federal standards. Use the “Select Language” translation tool at the bottom of every city webpage to translate information. Read more...
  3. Sides Road Tank square

    River Otter Mural Wins National Championship

    Triad community and beyond rallied to vote for the Sides Road Water Tank in the 2021 #ELGLKnope March Madness of Local Government competition. With your help, our colorful mural of the indigenous American River Otter won. THANK YOU! Read more...
  4. Zebra mussel in Marimo moss ball

    Zebra Mussel Alert

    Invasive zebra mussel have been found in aquarium products in North Carolina. Moss ball and aquarium water must be properly decontaminated to protect our water. Read more...
  5. Water faucet

    Donate to those in need

    Help your neighbors by contributing to local nonprofit partners who are assisting our customers with past due water bills. Read more...
  6. Water Pipe Insulation

    Prevent Frozen Pipes

    When temperatures drop, it’s time to protect your water pipes. Freezing water can damage home plumbing systems. Here are some tips to avoid potential damage and expensive repairs. Read more...
  7. No Wipes in Pipes

    No Wipes in Pipes!

    Paper towels, facial tissues & so-called flushable wipes can cause sewage backups. Throw them in the trash instead! Only flush the four Ps: Pee, Poop, Puke & (toilet) Paper. Read more...
  8. WSFCU Strategic Plan cover

    WSFC Utilities Strategic Plan

    On July 8, 2019, the Winston-Salem/Forsyth County Utility Commission approved a Strategic Plan covering 2020-2024 for our utilities department. Check out the online version to see our new vision, mission, values , goal and much more. Read more...
  9. Archie Elledge Wastewater Treatment Plant staff-2017 award

    Archie Elledge Wastewater Treatment Plant - 2017 Award

    Archie Elledge Wastewater Treatment Plant named tops in 2017. Operations & Maintenance Excellence Award given annually to a wastewater treatment plant in the central part of North Carolina. Read more...
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/CivicAlerts.aspx
  1. Icon of alert bell and exclamation point
    Alerts Sign Up for Notifications
  1. Bethabara Rd. closure: Sept. 17
  2. Fourth St. closure: Sept. 27-Oct. 8
  3. Water Shutoff Sept. 21: Univ. Pkwy., Matthews St., Stanleyville Manor Ave. & Ct.
  4. Kernersville Rehab closures: Sept. 20-Oct.1
  5. West End Blvd closure: Sept. 20-Oct. 1
  6. Water shutoff Fishel Road: Sept. 17
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Notify Me® Alert Signup
/AlertCenter.aspx
  1. IMG_3503

    Imagine A Day Without Water water treatment plant public tour

    Senior Utility Plant Supervisor, Gabe Sparks, leads a public tour of Neilson Water Treatment Plant on Oct. 23

  2. IMG_3498

    Imagine A Day Without Water water treatment plant public tour

    Visitors await the start of the Neilson Water Treatment Plant tour.

  3. IMG_3507

    Imagine A Day Without Water water treatment plant public tour

    Neilson Water Treatment Plant public tour on Oct. 23.

  4. IMG_8880

    Imagine a Day Without Water school field trip

    Brunson Elementary School 3rd graders tour Thomas Water Treatment Plant

  5. IMG_8928

    Imagine a Day Without Water school field trip

    Mt. Tabor High School students and Water Treatment Supervisor, Bill Brewer, pose for a group picture.

  6. IMG_8898

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  7. IMG_8907

    Imagine a Day Without Water school field trip

    Students in the control room learning how a water treatment plant operates.

  8. IMG_8885

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  9. IMG_8879

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  10. IMG_8916

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  1. Headline
    PSA Public Service Announcements
  1. Headline
    Upcoming Events Stay informed of events in your area

  1. Monday, September 20

    1. City Council Meeting - VIRTUAL
      Read more...

  2. Tuesday, September 21

    1. Triad Municipal ABC Board
      Read more...
    2. MWBE Advisory Board Meeting-VIRTUAL Meeting will be held virtually via WebEx. Please contact Jakira Westbrook, Business Inclusion Manage...
      Read more...

  3. Wednesday, September 22

    1. Citizens' Bond Oversight Committee
      Read more...
    2. Forsyth County Tourism Development Authority
      Read more...

  1. Thursday, September 23

    1. VIRTUAL City-County Planning Board Work Session Virtual City-County Planning Board monthly work session.
      Read more...

  2. Friday, September 24

    1. Affordable Housing Coalition (Virtual Meeting)
      Read more...

  3. Saturday, September 25

    1. Apple Fest - Cancelled One of our biggest and most-loved events! Join us as we celebrate the arrival of fall in all of its ...
      Read more...
View All Events
/Calendar.aspx
CAREERS
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Frequently Asked Questions

  1. Why is my water bill higher than last year at this time?
  2. What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?
  3. Where is my water meter located?
  1. Why was I charged a Service Initiation Fee?
  2. I have a question about underground utilities. How do a make this request?
  3. What is in our tap water that causes a pink film?
  1. What causes the "earthy taste" that sometimes affects our water?
  2. How do I request that my water to be tested?
  3. How do I report what appears to be a sewage-related odor?
/FAQ.aspx
  1. Winston-Salem/Forsyth County Utilities logo
  1. Utilities Administration
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Customer Service, Billing, Plan Review
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Mailing Address:
    P.O. Box 2511
    Winston-Salem, NC 27102
  1. CityLink Phone: 336-727-8000 · 311 within City Limits
  1. Email CityLink

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