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  1. COVID-19 Response Plan - Swann intake on Yadkin River

    Winston-Salem/Forsyth County Utilities Implements Coronavirus Response Plan

    In response to the COVID-19 pandemic, WSFC Utilities has taken additional steps to protect its customers and employees. Read more...
  2. leaf-mulch-postponed

    POSTPONED: Free Leaf Mulch

    POSTPONED Until Further Notice: Free Leaf Mulch giveaway will be rescheduled and announced at a later date. Read more...
  3. Faucet

    Water Disconnections Temporarily Suspended

    Safety measures in effect due to COVID-19 Read more...
  4. GordonDively Eweek

    Utilities Department Celebrates Engineers

    Winston-Salem/Forsyth County Utilities profiles ten staff engineers on Facebook & Instagram Read more...
  5. WSFCU Strategic Plan cover

    WSFC Utilities Strategic Plan

    On July 8, 2019, the Winston-Salem/Forsyth County Utility Commission approved a Strategic Plan covering 2020-2024 for our utilities department. Check out the online version to see our new vision, mission, values , goal and much more. Read more...
  6. Archie Elledge Wastewater Treatment Plant staff-2017 award

    Archie Elledge Wastewater Treatment Plant - 2017 Award

    Archie Elledge Wastewater Treatment Plant named tops in 2017. Operations & Maintenance Excellence Award given annually to a wastewater treatment plant in the central part of North Carolina. Read more...
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/CivicAlerts.aspx
  1. Icon of alert bell and exclamation point
    Alerts Sign Up for Notifications
  1. Yard Waste Fees Waived
  2. N. Main Street closure April 7-9
  3. 3RC EnviroStation closed
View All
/AlertCenter.aspx
  1. IMG_3503

    Imagine A Day Without Water water treatment plant public tour

    Senior Utility Plant Supervisor, Gabe Sparks, leads a public tour of Neilson Water Treatment Plant on Oct. 23

  2. IMG_3498

    Imagine A Day Without Water water treatment plant public tour

    Visitors await the start of the Neilson Water Treatment Plant tour.

  3. IMG_3507

    Imagine A Day Without Water water treatment plant public tour

    Neilson Water Treatment Plant public tour on Oct. 23.

  4. IMG_8880

    Imagine a Day Without Water school field trip

    Brunson Elementary School 3rd graders tour Thomas Water Treatment Plant

  5. IMG_8928

    Imagine a Day Without Water school field trip

    Mt. Tabor High School students and Water Treatment Supervisor, Bill Brewer, pose for a group picture.

  6. IMG_8898

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  7. IMG_8907

    Imagine a Day Without Water school field trip

    Students in the control room learning how a water treatment plant operates.

  8. IMG_8885

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  9. IMG_8879

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  10. IMG_8916

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

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    PSA Public Service Announcements
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    Upcoming Events Stay informed of events in your area

  1. Thursday, April 9

    1. CANCELED CAC Trees and Woodlands Committee CANCELED Monthly meeting of the Community Appearance Commission Trees and Woodlands Committee.
      Read more...
    2. CANCELED City-County Planning Board Meeting CANCELED City-County Planning Board (CCPB) will hold a public hearing on monthly zoning- and plannin...
      Read more...
    3. Urban Food Policy Council Meeting
      Read more...

  2. Friday, April 10

    1. City Holiday - Offices Closed City offices will be closed for the Good Friday (Easter) holiday.
      Read more...
    2. POSTPONED: Free Leaf Mulch POSTPONED Until Further Notice: Winston-Salem/Forsyth County Utilities: Free leaf mulch to the publ...
      Read more...

  1. Saturday, April 11

    1. POSTPONED Until Further Notice: Free Leaf Mulch POSTPONED Until Further Notice: Winston-Salem/Forsyth County Utilities: free leaf mulch to the publ...
      Read more...

  2. Monday, April 13

    1. Winston-Salem/Forsyth County Utility Commission - Regular Meeting The April 13 meeting of the Winston-Salem/Forsyth County Utility Commission will be conducted online...
      Read more...
    2. Finance Committee Meeting - CANCELED
      Read more...
View All Events
/Calendar.aspx
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Frequently Asked Questions

  1. Why is my water bill higher than last year at this time?
  2. What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?
  3. Where is my water meter located?
  1. Why was I charged a Service Initiation Fee?
  2. I have a question about underground utilities. How do a make this request?
  3. What is in our tap water that causes a pink film?
  1. What causes the "earthy taste" that sometimes affects our water?
  2. How do I request that my water to be tested?
  3. How do I report what appears to be a sewage-related odor?
/FAQ.aspx
  1. Winston-Salem/Forsyth County Utilities logo
  1. Utilities Administration
    Winston-Salem City Hall
    101 North Main Street
    Winston-Salem, NC 27101
  1. Customer Service, Billing, Plan Review
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Mailing Address:
    P.O. Box 2511
    Winston-Salem, NC 27102
  1. CityLink Phone: 336-727-8000 · 311 within City Limits
  1. Email CityLink

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