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  1. Headline
    NEWS Select arrows to see more items
  1. Water faucet

    Donate to those in need

    Help your neighbors this winter by contributing to local nonprofit partners who are assisting our customers with past due water bills. Read more...
  2. Water Pipe Insulation

    Prevent Frozen Pipes

    When temperatures drop, it’s time to protect your water pipes. Freezing water can damage home plumbing systems. Here are some tips to avoid potential damage and expensive repairs. Read more...
  3. Salem Lake Dam aerial

    Water Service Disconnections Resume in January

    Water and sewer customers with past-due balances must call City Link to make payment arrangements in order to avoid disconnection. Read more...
  4. No Wipes in Pipes

    No Wipes in Pipes!

    Paper towels, facial tissues & so-called flushable wipes can cause sewage backups. Throw them in the trash instead! Only flush the four Ps: Pee, Poop, Puke & (toilet) Paper. Read more...
  5. Drink Up - girl with water glass

    Drink Up! Our Tap Water Surpasses Federal Requirements

    Annual Water Quality Report: Our local drinking water surpasses all safe water quality standards established by the EPA. To view current and past reports, click on the Water Quality button above. Read more...
  6. No Wipes in Pipes

    “No Wipes in Pipes” Wins Utility Award

    WSFC Utilities receives second place in E Source Utility Ad Awards Contest with 500+ entries in six categories. The bottom line is you should only flush the Four Ps: Pee, Poop, Puke & (toilet) Paper. Read more...
  7. GordonDively Eweek

    Utilities Department Celebrates Engineers

    Winston-Salem/Forsyth County Utilities profiles ten staff engineers on Facebook & Instagram Read more...
  8. WSFCU Strategic Plan cover

    WSFC Utilities Strategic Plan

    On July 8, 2019, the Winston-Salem/Forsyth County Utility Commission approved a Strategic Plan covering 2020-2024 for our utilities department. Check out the online version to see our new vision, mission, values , goal and much more. Read more...
  9. Archie Elledge Wastewater Treatment Plant staff-2017 award

    Archie Elledge Wastewater Treatment Plant - 2017 Award

    Archie Elledge Wastewater Treatment Plant named tops in 2017. Operations & Maintenance Excellence Award given annually to a wastewater treatment plant in the central part of North Carolina. Read more...
View All News
/CivicAlerts.aspx
  1. Icon of alert bell and exclamation point
    Alerts Sign Up for Notifications
  1. Hattie Avenue closure: Jan. 25- Feb. 5
  2. Long Dr. closure: Jan. 19-21
  3. Wood Street closure: Jan. 19-Feb. 28
View All
/AlertCenter.aspx
  1. IMG_3503

    Imagine A Day Without Water water treatment plant public tour

    Senior Utility Plant Supervisor, Gabe Sparks, leads a public tour of Neilson Water Treatment Plant on Oct. 23

  2. IMG_3498

    Imagine A Day Without Water water treatment plant public tour

    Visitors await the start of the Neilson Water Treatment Plant tour.

  3. IMG_3507

    Imagine A Day Without Water water treatment plant public tour

    Neilson Water Treatment Plant public tour on Oct. 23.

  4. IMG_8880

    Imagine a Day Without Water school field trip

    Brunson Elementary School 3rd graders tour Thomas Water Treatment Plant

  5. IMG_8928

    Imagine a Day Without Water school field trip

    Mt. Tabor High School students and Water Treatment Supervisor, Bill Brewer, pose for a group picture.

  6. IMG_8898

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  7. IMG_8907

    Imagine a Day Without Water school field trip

    Students in the control room learning how a water treatment plant operates.

  8. IMG_8885

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  9. IMG_8879

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  10. IMG_8916

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  1. Headline
    PSA Public Service Announcements
  1. Headline
    Upcoming Events Stay informed of events in your area

  1. Thursday, January 21

    1. Technical Coordinating Committee (TCC) Regular Virtual Meeting Virtual Meeting: https://cityofws.webex.com/cityofws/j.php?MTID=mcf4a6caa473e33f7578d4833652dd492 ...
      Read more...
    2. Transportation Advisory Committee (TAC) Regular Virtual Meeting Regular meeting of Transportation Advisory Committee (TAC) https://cityofws.webex.com/cityofws/j....
      Read more...

  2. Friday, January 22

    1. Community Agency Allocation Committee - Virtual To join this meeting please contact Rene Williams, renew@cityofws.org. The meeting will be streamed...
      Read more...

  3. Tuesday, January 26

    1. Downtown W-S Business Improvement District Advisory Board-VIRTUAL To join this meeting contact Stephen Hawryluk, stephenh@cityofws.org. The meeting will be streamed l...
      Read more...
    2. MWBE Advisory Board Meeting-VIRTUAL Meeting will be held virtually via WebEx. Please contact Jakira Westbrook, Business Inclusion Manage...
      Read more...

  1. Thursday, January 28

    1. WS Transit Authority To join the meeting contact Donna Woodson, dwoodson@wstransit.com. The meeting will be streamed live...
      Read more...
    2. VIRTUAL City-County Planning Board Work Session Virtual City-County Planning Board monthly work session.
      Read more...

  2. Friday, January 29

    1. Affordable Housing Coalition (Virtual Meeting) Meeting will be held virtually via ZOOM. Please contact Marla Newman at Marlan@cityofws.org or 336-7...
      Read more...
View All Events
/Calendar.aspx
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Frequently Asked Questions

  1. Why is my water bill higher than last year at this time?
  2. What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?
  3. Where is my water meter located?
  1. Why was I charged a Service Initiation Fee?
  2. I have a question about underground utilities. How do a make this request?
  3. What is in our tap water that causes a pink film?
  1. What causes the "earthy taste" that sometimes affects our water?
  2. How do I request that my water to be tested?
  3. How do I report what appears to be a sewage-related odor?
/FAQ.aspx
  1. Winston-Salem/Forsyth County Utilities logo
  1. Utilities Administration
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Customer Service, Billing, Plan Review
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Mailing Address:
    P.O. Box 2511
    Winston-Salem, NC 27102
  1. CityLink Phone: 336-727-8000 · 311 within City Limits
  1. Email CityLink

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