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    NEWS Select arrows to see more items
  1. money-calculator

    Water, Sewer & Landfill Rates Increase July 1

    Our water & sewer rates remain second lowest amongst peer utilities in the state! Read more...
  2. WatersavvySquareGlow-1200x1200

    New Smart Meters are WaterSavvy

    Watch our 3-minute video for an introduction to this important infrastructure upgrade. Read more...
  3. Drink Up - girl with water glass

    Drink Up! Our Local Tap Water Surpasses Federal Requirements

    For more than 20 years, our drinking water has met or surpassed all state and federal standards. Use the “Select Language” translation tool at the bottom of every city webpage to translate information. Read more...
  4. Phone-Online City Link-square

    Click or Call - At Your Service!

    Skip parking downtown and standing in line. Request services from the comfort of your home or phone for anything you need from WSFC Utilities! Read more...
  5. Can the Grease

    Can the Grease to Prevent Sewer Backups

    Who likes raw sewage in their house? Nobody! When cooking with fat, oil or grease, do your part to prevent an expensive mess. Read more...
  6. Water faucet

    Donate to those in need

    Help your neighbors by contributing to local nonprofit partners who are assisting our customers with past due water bills. Read more...
  7. No Wipes in Pipes

    No Wipes in Pipes!

    Paper towels, facial tissues & so-called flushable wipes can cause sewage backups. Throw them in the trash instead! Only flush the four Ps: Pee, Poop, Puke & (toilet) Paper. Read more...
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    Alerts Sign Up for Notifications
  1. UPDATE: Broad St. closure: Aug. 9
  2. System-Wide rehab closures: Aug. 8
  3. Fourth St. closure: Aug. 9
  4. Peace Haven Rd lane closures extended: Aug. 8
  5. Water Valve Maintenance in Kernersville
  6. Traffic at landfill & yard waste facilities
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Notify Me® Alert Signup
/AlertCenter.aspx

  1. Sign up to receive alerts from the City of Winston-Salem.

    citizen notification alert english; sistema de notificación al ciudadano


  1. IMG_3503

    Imagine A Day Without Water water treatment plant public tour

    Senior Utility Plant Supervisor, Gabe Sparks, leads a public tour of Neilson Water Treatment Plant on Oct. 23

  2. IMG_3498

    Imagine A Day Without Water water treatment plant public tour

    Visitors await the start of the Neilson Water Treatment Plant tour.

  3. IMG_3507

    Imagine A Day Without Water water treatment plant public tour

    Neilson Water Treatment Plant public tour on Oct. 23.

  4. IMG_8880

    Imagine a Day Without Water school field trip

    Brunson Elementary School 3rd graders tour Thomas Water Treatment Plant

  5. IMG_8928

    Imagine a Day Without Water school field trip

    Mt. Tabor High School students and Water Treatment Supervisor, Bill Brewer, pose for a group picture.

  6. IMG_8898

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  7. IMG_8907

    Imagine a Day Without Water school field trip

    Students in the control room learning how a water treatment plant operates.

  8. IMG_8885

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  9. IMG_8879

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  10. IMG_8916

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

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Frequently Asked Questions

Why is my water bill higher than last year at this time?

Water and sewer costs are determined by the prevailing rate per 1,000 cubic feet of water used during each billing period. Rate adjustments are based on a detailed cost-of-service analysis to ensure that each utility customer pays a proportionate share of the cost to provide services. All meters have a monthly Readiness-to-Serve charge regardless of usage, which varies by size of meter. Irrigation charges have a set uniform rate.

Water and sewer rates are based on volume and cover the majority of the cost of water and sewer treatment, water distribution and sewer collection. Tax revenue is not used to fund our services. The Winston-Salem/Forsyth County Utility Commission approves rate changes as part of the Utilities Department budget, which is also submitted to the City of Winston-Salem budget and approved by the City Council. 

Your water and sewer bill may fluctuate as the seasons change. Water consumption usually increases in the spring and summer months, and your bill will reflect this increased usage. In addition, as more people are working and learning at home, water consumption may also increase.


What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?

The Readiness-to-Serve Charge, formerly known as the Base Charge, is a fee implemented to cover a portion of the fixed costs associated with meter reading, billing services, and providing the availability to serve customers with service 24 hours a day, 365 days a year. This component of the bill includes fixed operating, maintenance and capital costs for both the water and the sewer systems that the utility bears in order to ensure the availability of clean and safe service to all customers, whether they use the service or not. The Readiness-to-Serve Charge is set based on the meter size so that operational costs associated with replacing, reading and rebuilding the meter, as well as providing adequate flow and pressure to those meters, are covered. The factors that apply to how the Readiness-to-Serve Charge is set are established by the American Water Works Association.

Where is my water meter located?

Water meters are generally located in the front yard of the residence to allow access by Utilities Department employees.

Why was I charged a Service Initiation Fee?

A non-refundable service initiation fee of $20 is charged to all customers requesting water and wastewater service and appears on the first bill. This fee covers the costs associated with account setup, service activation in the field, and applies to all accounts that are activated on a yearly basis, such as irrigation meters.

I have a question about underground utilities. How do a make this request?

Please call City Link 311 or 336-727-8000.

What is in our tap water that causes a pink film?

A pink or black film on fixtures may be caused by an airborne fungus called Aspergillus sp. that is commonly found in bathrooms and kitchens. The fungus reproduces by spreading spores via air that land on moist surfaces, which are ideal conditions for its growth. A cleaning solution of one part bleach to five parts water, or commercial products containing bleach are effective to kill the fungus and remove most stains.

Learn more on our Black Mold Fact Sheet (PDF) & Pink Stuff Fact Sheet (PDF).

What causes the "earthy taste" that sometimes affects our water?

Earthy and musty odors are usually caused by algae in our raw water that produce two compounds: Geosmin, which causes earthy tastes and odors, and 2-methylisoborneol (commonly referred to as MIB), which causes musty odors. The algae that produce these compounds are normally present in the summer when conditions are warm and better-suited for algal growth. These compounds are very difficult to remove during the purification process and while some people find the taste unpleasant, they are not harmful when consumed. Our treatment process utilizes powered activated carbon (PAC) and we actively manage our raw water sources to minimize algal growth.

How do I request that my water to be tested?

To request your water be tested, please call City Link 311 or 336-727-8000.

How do I report what appears to be a sewage-related odor?

Occasionally, you may become aware of what appears to be sewage-related odor in your neighborhood. While most often these odors are the result of shifts in weather patterns, an odor can also signal a ruptured or clogged line. To report an odor, please call City Link 311 or 336-727-8000.

/FAQ.aspx
  1. Winston-Salem/Forsyth County Utilities logo
  1. Utilities Administration
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Customer Service, Billing, Plan Review
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Mailing Address:
    P.O. Box 2511
    Winston-Salem, NC 27102
  1. CityLink Phone: 336-727-8000 · 311 within City Limits
  1. Email CityLink

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