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    NEWS & MEDIA Select arrows to see more items
  1. Water Pipe Insulation

    Prevent Frozen Pipes

    When temperatures drop, it’s time to protect your water pipes. Freezing water can damage home plumbing systems. Here are some tips to avoid potential damage and expensive repairs. Read more...
  2. WSFCU Strategic Plan cover

    WSFC Utilities Strategic Plan

    On July 8, 2019, the Winston-Salem/Forsyth County Utility Commission approved a Strategic Plan covering 2020-2024 for our utilities department. Check out the online version to see our new vision, mission, values , goal and much more. Read more...
  3. Archie Elledge Wastewater Treatment Plant staff-2017 award

    Archie Elledge Wastewater Treatment Plant - 2017 Award

    Archie Elledge Wastewater Treatment Plant named tops in 2017. Operations & Maintenance Excellence Award given annually to a wastewater treatment plant in the central part of North Carolina. Read more...
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/CivicAlerts.aspx
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    Alerts Sign Up for Notifications
  1. Patterson Avenue closure-Jan. 29
  2. 12th Street closure Jan. 23-30
View All
/AlertCenter.aspx
  1. IMG_3503

    Imagine A Day Without Water water treatment plant public tour

    Senior Utility Plant Supervisor, Gabe Sparks, leads a public tour of Neilson Water Treatment Plant on Oct. 23

  2. IMG_3498

    Imagine A Day Without Water water treatment plant public tour

    Visitors await the start of the Neilson Water Treatment Plant tour.

  3. IMG_3507

    Imagine A Day Without Water water treatment plant public tour

    Neilson Water Treatment Plant public tour on Oct. 23.

  4. IMG_8880

    Imagine a Day Without Water school field trip

    Brunson Elementary School 3rd graders tour Thomas Water Treatment Plant

  5. IMG_8928

    Imagine a Day Without Water school field trip

    Mt. Tabor High School students and Water Treatment Supervisor, Bill Brewer, pose for a group picture.

  6. IMG_8898

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  7. IMG_8907

    Imagine a Day Without Water school field trip

    Students in the control room learning how a water treatment plant operates.

  8. IMG_8885

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  9. IMG_8879

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  10. IMG_8916

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  1. Headline
    PSA Public Service Announcements
  1. Headline
    Upcoming Events Stay informed of events in your area

  1. Thursday, January 30

    1. Doral Drive/Reynolda Road Interchange Plan Kickoff Meeting 6:00 - 7:30 p.m. at the Northwest Middle School Auditorium, 5501 Murray Road, Winston-Salem, NC 2710...
      Read more...

  2. Monday, February 3

    1. City Council Meeting
      Read more...

  3. Tuesday, February 4

    1. Public Art Commission Meeting Public Art Commission monthly meeting.
      Read more...

  4. Wednesday, February 5

    1. Historic Resources Commission Meeting Forsyth County Historic Resources Commission monthly meeting.
      Read more...

  1. Thursday, February 6

    1. Winston-Salem Zoning Board of Adjustment Meeting The Winston-Salem Zoning Board of Adjustment monthly meeting.
      Read more...
    2. Community Sustainability Program Committee Meeting Community Sustainability Program Committee meeting.
      Read more...

  2. Saturday, February 8

    1. Black History Month Showcase of Song Come out and enjoy music and song to celebrate Black History Month.
      Read more...

  3. Monday, February 10

    1. Winston-Salem/Forsyth County Utility Commission - Committee of the Whole
      Read more...
View All Events
/Calendar.aspx
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Frequently Asked Questions

  1. Why is my water bill higher than last year at this time?
  2. What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?
  3. Where is my water meter located?
  1. Why was I charged a Service Initiation Fee?
  2. I have a question about underground utilities. How do a make this request?
  3. What is in our tap water that causes a pink film?
  1. What causes the "earthy taste" that sometimes affects our water?
  2. How do I request that my water to be tested?
  3. How do I report what appears to be a sewage-related odor?
/FAQ.aspx
  1. Winston-Salem/Forsyth County Utilities logo
  1. Utilities Administration
    Winston-Salem City Hall
    101 North Main Street
    Winston-Salem, NC 27101
  1. Customer Service, Billing, Plan Review
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Mailing Address:
    P.O. Box 2511
    Winston-Salem, NC 27102
  1. CityLink Phone: 336-727-8000 · 311 within City Limits
  1. Email CityLink

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