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    NEWS & MEDIA Select arrows to see more items
  1. GordonDively Eweek

    Utilities Department Celebrates Engineers

    Winston-Salem/Forsyth County Utilities profiles ten staff engineers on Facebook & Instagram Read more...
  2. 2020 FREE leaf mulch

    FREE Leaf Mulch

    Dates announced for FREE Leaf Mulch giveaway Read more...
  3. Water Pipe Insulation

    Prevent Frozen Pipes

    When temperatures drop, it’s time to protect your water pipes. Freezing water can damage home plumbing systems. Here are some tips to avoid potential damage and expensive repairs. Read more...
  4. WSFCU Strategic Plan cover

    WSFC Utilities Strategic Plan

    On July 8, 2019, the Winston-Salem/Forsyth County Utility Commission approved a Strategic Plan covering 2020-2024 for our utilities department. Check out the online version to see our new vision, mission, values , goal and much more. Read more...
  5. Archie Elledge Wastewater Treatment Plant staff-2017 award

    Archie Elledge Wastewater Treatment Plant - 2017 Award

    Archie Elledge Wastewater Treatment Plant named tops in 2017. Operations & Maintenance Excellence Award given annually to a wastewater treatment plant in the central part of North Carolina. Read more...
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/CivicAlerts.aspx
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    Alerts Sign Up for Notifications
  1. Low Water Pressure
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/AlertCenter.aspx
  1. IMG_3503

    Imagine A Day Without Water water treatment plant public tour

    Senior Utility Plant Supervisor, Gabe Sparks, leads a public tour of Neilson Water Treatment Plant on Oct. 23

  2. IMG_3498

    Imagine A Day Without Water water treatment plant public tour

    Visitors await the start of the Neilson Water Treatment Plant tour.

  3. IMG_3507

    Imagine A Day Without Water water treatment plant public tour

    Neilson Water Treatment Plant public tour on Oct. 23.

  4. IMG_8880

    Imagine a Day Without Water school field trip

    Brunson Elementary School 3rd graders tour Thomas Water Treatment Plant

  5. IMG_8928

    Imagine a Day Without Water school field trip

    Mt. Tabor High School students and Water Treatment Supervisor, Bill Brewer, pose for a group picture.

  6. IMG_8898

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  7. IMG_8907

    Imagine a Day Without Water school field trip

    Students in the control room learning how a water treatment plant operates.

  8. IMG_8885

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  9. IMG_8879

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  10. IMG_8916

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

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    PSA Public Service Announcements
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    Upcoming Events Stay informed of events in your area

  1. Tuesday, February 25

    1. Downtown W-S Business Improvement District Advisory Board
      Read more...
    2. Piedmont Triad Airport Authority
      Read more...
    3. Community Sustainability Program Committee Meeting - RESCHEDULED Rescheduled from February 6
      Read more...

  2. Wednesday, February 26

    1. CAC Education and Awards Committee Community Appearance Commission Education and Awards Committee monthly meeting.
      Read more...
    2. Community Appearance Commission Meeting Monthly meeting of the Community Appearance full board.
      Read more...

  1. Thursday, February 27

    1. WS Transit Authority
      Read more...
    2. City-County Planning Board Work Session City-County Planning Board monthly work session.
      Read more...

  2. Monday, March 2

    1. City Council Meeting
      Read more...
View All Events
/Calendar.aspx
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Frequently Asked Questions

  1. Why is my water bill higher than last year at this time?
  2. What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?
  3. Where is my water meter located?
  1. Why was I charged a Service Initiation Fee?
  2. I have a question about underground utilities. How do a make this request?
  3. What is in our tap water that causes a pink film?
  1. What causes the "earthy taste" that sometimes affects our water?
  2. How do I request that my water to be tested?
  3. How do I report what appears to be a sewage-related odor?
/FAQ.aspx
  1. Winston-Salem/Forsyth County Utilities logo
  1. Utilities Administration
    Winston-Salem City Hall
    101 North Main Street
    Winston-Salem, NC 27101
  1. Customer Service, Billing, Plan Review
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Mailing Address:
    P.O. Box 2511
    Winston-Salem, NC 27102
  1. CityLink Phone: 336-727-8000 · 311 within City Limits
  1. Email CityLink

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