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Emergency Alert Covid Update Joines Issues Mask Order for Carolina Classic Fair & WSSU Football Games - Starting Thurs. 9/30 5pm Read More... Mayor Joines Amends Public-Speaking Provision of Mask Order Read On...

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  1. Headline
    NEWS Select arrows to see more items
  1. Thomas Water Plant square

    WSFC Utilities Ranks Tops in Nation for Water Quality

    "2021’s Best Cities for Water Quality" has ranked our water quality second overall among the 200 largest cities in the U.S. Read more...
  2. Drink Up - girl with water glass

    Drink Up! Our Local Tap Water Surpasses Federal Requirements

    For more than 20 years, our drinking water has met or surpassed all state and federal standards. Use the “Select Language” translation tool at the bottom of every city webpage to translate information. Read more...
  3. Sides Road Tank square

    River Otter Mural Wins National Championship

    Triad community and beyond rallied to vote for the Sides Road Water Tank in the 2021 #ELGLKnope March Madness of Local Government competition. With your help, our colorful mural of the indigenous American River Otter won. THANK YOU! Read more...
  4. Zebra mussel in Marimo moss ball

    Zebra Mussel Alert

    Invasive zebra mussel have been found in aquarium products in North Carolina. Moss ball and aquarium water must be properly decontaminated to protect our water. Read more...
  5. Water faucet

    Donate to those in need

    Help your neighbors by contributing to local nonprofit partners who are assisting our customers with past due water bills. Read more...
  6. Water Pipe Insulation

    Prevent Frozen Pipes

    When temperatures drop, it’s time to protect your water pipes. Freezing water can damage home plumbing systems. Here are some tips to avoid potential damage and expensive repairs. Read more...
  7. No Wipes in Pipes

    No Wipes in Pipes!

    Paper towels, facial tissues & so-called flushable wipes can cause sewage backups. Throw them in the trash instead! Only flush the four Ps: Pee, Poop, Puke & (toilet) Paper. Read more...
  8. WSFCU Strategic Plan cover

    WSFC Utilities Strategic Plan

    On July 8, 2019, the Winston-Salem/Forsyth County Utility Commission approved a Strategic Plan covering 2020-2024 for our utilities department. Check out the online version to see our new vision, mission, values , goal and much more. Read more...
  9. Archie Elledge Wastewater Treatment Plant staff-2017 award

    Archie Elledge Wastewater Treatment Plant - 2017 Award

    Archie Elledge Wastewater Treatment Plant named tops in 2017. Operations & Maintenance Excellence Award given annually to a wastewater treatment plant in the central part of North Carolina. Read more...
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/CivicAlerts.aspx
  1. Icon of alert bell and exclamation point
    Alerts Sign Up for Notifications
  1. Water shutoff Oct. 28: Surrey Path Trail
  2. Kernersville sewer rehab update: Oct. 25
  3. First St. closure: Oct. 25
  4. Zion Neighborhood closure: Oct. 25
  5. Fourth St. closure: Oct. 18-29
  6. Old Town Dr.–Bethabara Rd. closure extended: Nov. 12
View All
Notify Me® Alert Signup
/AlertCenter.aspx
  1. IMG_3503

    Imagine A Day Without Water water treatment plant public tour

    Senior Utility Plant Supervisor, Gabe Sparks, leads a public tour of Neilson Water Treatment Plant on Oct. 23

  2. IMG_3498

    Imagine A Day Without Water water treatment plant public tour

    Visitors await the start of the Neilson Water Treatment Plant tour.

  3. IMG_3507

    Imagine A Day Without Water water treatment plant public tour

    Neilson Water Treatment Plant public tour on Oct. 23.

  4. IMG_8880

    Imagine a Day Without Water school field trip

    Brunson Elementary School 3rd graders tour Thomas Water Treatment Plant

  5. IMG_8928

    Imagine a Day Without Water school field trip

    Mt. Tabor High School students and Water Treatment Supervisor, Bill Brewer, pose for a group picture.

  6. IMG_8898

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  7. IMG_8907

    Imagine a Day Without Water school field trip

    Students in the control room learning how a water treatment plant operates.

  8. IMG_8885

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  9. IMG_8879

    Imagine a Day Without Water school field trip

    Senior Utility Plant Supervisor, Donna Lankford leads a tour of Thomas Water Treatment Plant.

  10. IMG_8916

    Imagine a Day Without Water school field trip

    Water Treatment Superintendent, Bill Brewer, talks to students about the water treatment process.

  1. Headline
    PSA Public Service Announcements
  1. Headline
    Upcoming Events Stay informed of events in your area

  1. Thursday, October 28

    1. VIRTUAL City-County Planning Board Work Session Virtual City-County Planning Board monthly work session.
      Read more...

  2. Saturday, October 30

    1. Boo at Bethabara Kick off your Halloween weekend at Bethabara! Be entertained by a spooky storyteller, enjoy a hay wa...
      Read more...

  3. Monday, November 1

    1. City Council Meeting - Virtual
      Read more...

  4. Tuesday, November 2

    1. Recreation and Parks Commission
      Read more...

  1. Wednesday, November 3

    1. Historic Resources Commission Meeting Forsyth County Historic Resources Commission monthly meeting.
      Read more...

  2. Monday, November 8

    1. Finance Committee Meeting - Virtual
      Read more...
    2. Public Safety Committee Meeting - Virtual
      Read more...

  3. Tuesday, November 9

    1. Community Development/Housing/General Government Committee Meeting - Virtual
      Read more...
View All Events
/Calendar.aspx
CAREERS
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Frequently Asked Questions

Why is my water bill higher than last year at this time?

Water and sewer costs are determined by the prevailing rate per 1,000 cubic feet of water used during each billing period. Rate adjustments are based on a detailed cost-of-service analysis to ensure that each utility customer pays a proportionate share of the cost to provide services. Effective July 1, 2020, there was no increase in water or sewer rates and consumption rates have remained the same since July 1, 2018. All meters have a monthly Readiness-to-Serve charge regardless of usage, which varies by size of meter. Irrigation charges have a set uniform rate.

Water and sewer rates are based on volume and cover the majority of the cost of water and sewer treatment, water distribution and sewer collection. Tax revenue is not used to fund our services. The Winston-Salem/Forsyth County Utility Commission approves rate changes as part of the Utilities Department budget, which is also submitted to the City of Winston-Salem budget and approved by the City Council. 

Your water and sewer bill may fluctuate as the seasons change. Water consumption usually increases in the spring and summer months, and your bill will reflect this increased usage. In addition, as more people are working and learning at home, water consumption may also increase.


What is the Readiness-to-Serve Charge and why does the charge depend on the size of my water meter?

The Readiness-to-Serve Charge, formerly known as the Base Charge, is a fee implemented to cover a portion of the fixed costs associated with meter reading, billing services, and providing the availability to serve customers with service 24 hours a day, 365 days a year. This component of the bill includes fixed operating, maintenance and capital costs for both the water and the sewer systems that the utility bears in order to ensure the availability of clean and safe service to all customers, whether they use the service or not. The Readiness-to-Serve Charge is set based on the meter size so that operational costs associated with replacing, reading and rebuilding the meter, as well as providing adequate flow and pressure to those meters, are covered. The factors that apply to how the Readiness-to-Serve Charge is set are established by the American Water and Wastewater Association.

Where is my water meter located?

Water meters are generally located in the front yard of the residence to allow access by Utilities Department employees.

Why was I charged a Service Initiation Fee?

A non-refundable service initiation fee of $20 is charged to all customers requesting water and wastewater service and appears on the first bill. This fee covers the costs associated with account setup, service activation in the field, and applies to all accounts that are activated on a yearly basis, such as irrigation meters.

I have a question about underground utilities. How do a make this request?

Please call City Link 311 or 336-727-8000.

What is in our tap water that causes a pink film?

A pink or black film on fixtures may be caused by an airborne fungus called Aspergillus sp. that is commonly found in bathrooms and kitchens. The fungus reproduces by spreading spores via air that land on moist surfaces, which are ideal conditions for its growth. A cleaning solution of one part bleach to five parts water, or commercial products containing bleach are effective to kill the fungus and remove most stains.

Learn more on our Black Mold Fact Sheet (PDF) & Pink Stuff Fact Sheet (PDF).

What causes the "earthy taste" that sometimes affects our water?

Earthy and musty odors are usually caused by algae in our raw water that produce two compounds: Geosmin, which causes earthy tastes and odors, and 2-methylisoborneol (commonly referred to as MIB), which causes musty odors. The algae that produce these compounds are normally present in the summer when conditions are warm and better-suited for algal growth. These compounds are very difficult to remove during the purification process and while some people find the taste unpleasant, they are not harmful when consumed. Our treatment process utilizes powered activated carbon (PAC) and we actively manage our raw water sources to minimize algal growth.

How do I request that my water to be tested?

To request your water be tested, please call City Link 311 or 336-727-8000.

How do I report what appears to be a sewage-related odor?

Occasionally, you may become aware of what appears to be sewage-related odor in your neighborhood. While most often these odors are the result of shifts in weather patterns, an odor can also signal a ruptured or clogged line. To report an odor, please call City Link 311 or 336-727-8000.

/FAQ.aspx
  1. Winston-Salem/Forsyth County Utilities logo
  1. Utilities Administration
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Customer Service, Billing, Plan Review
    Bryce A. Stuart Municipal Building
    100 East First Street
    Winston-Salem, NC 27101
  1. Mailing Address:
    P.O. Box 2511
    Winston-Salem, NC 27102
  1. CityLink Phone: 336-727-8000 · 311 within City Limits
  1. Email CityLink

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