Bill Payment Options
We accept Visa and Mastercard and Discover Cards for secure payments. To avoid multiple transactions, do not reattempt your payment. If you do not receive a confirmation number, please contact CityLink at 336-727-8000.
Pay your Utility/Stormwater bill faster and easier!
There is no convenience fee charged by the city for any of the following payment options. Telephone and web payments receive immediate credit:
Automatic draft: Complete the Automatic Draft Form (PDF) and send it in with your current bill, payment, and a voided check. The draft will begin with your next statement. You will continue to receive a statement in the mail. Credit card online : You will need your account and personal identification numbers to log in.Online banking: Use your bank's online bill pay service to send an electronic payment directly to us to update your account. Paperless e-billing for Water/Sewer/Stormwater charges:Access the Pay Bills page Enter your 7-digit account number Enter your 4-digit personal identification number (your personal identification number is the last 4 digits of your customer number) Click on Fill out a service request or send a message Beside the Issue Types select Paperless Billing from the drop-down list Select Form Answer the 5 questions provided and select Submit A customer service representative will review your request and apply the information to your account to begin paperless billing. Telephone: Use our Automated Telephone System to pay your bill. You will need your account number and personal identification number to log in. Dial 336-727-2355 and follow the instructions.
All content © 2023 Winston-Salem, NC and its representatives. All rights reserved.
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