Bill Payment Options

We accept Visa and Mastercard and Discover Cards for secure payments. To avoid multiple transactions, do not reattempt your payment. If you do not receive a confirmation number, please contact CityLink at 336-727-8000.

Pay your Utility/Stormwater bill faster and easier!

There is no convenience fee charged by the city for any of the following payment options. Telephone and web payments receive immediate credit:

• Automatic draft: Complete the Automatic Draft Form (PDF) and send it in with your current bill, payment, and a voided check. The draft will begin with your next statement. You will continue to receive a statement in the mail.
• Credit card online: You will need your account and personal identification numbers to log in.
• Online banking: Use your bank's online bill pay service to send an electronic payment directly to us to update your account.
• Paperless e-billing for Water/Sewer/Stormwater charges:
  1. Access the Pay Bills page
  2. Enter your 7-digit account number
  3. Enter your 4-digit personal identification number (your personal identification number is the last 4 digits of your customer number)
  4. Click on Fill out a service request or send a message
  5. Beside the Issue Types select Paperless Billing from the drop-down list
  6. Select Form
  7. Answer the 5 questions provided and select Submit
  8. A customer service representative will review your request and apply the information to your account to begin paperless billing.
• Telephone: Use our Automated Telephone System to pay your bill. You will need your account number and personal identification number to log in. Dial 336-727-2355 and follow the instructions.