Service Excellence

Contact the Service Excellence Design Team

Access the contact information for the Service Excellence Design Team.


To enhance our culture of Service Excellence by sharing, understanding, and respecting our difference.


  • Baby Boomers
  • Generation X
  • Millennials


  • Cultural Characteristics
  • Physical Characteristics


  • Political Affiliation
  • Political Views

Sex (Gender)

  • Female
  • Male
  • Pregnancy


  • Accent
  • Ancestry
  • National Origin


  • Mental
  • Physical


  • Religious Beliefs
  • Religious Practices

Sexual Orientation

  • Stereotyping/assumptions

Your Design Team

Service Excellence Design Team
Diversity - One Team Committed to Excellence

Service ChampionsOne Thing Commitment to Excellence

What is your one thing commitment to excellence customer service? My one thing is:

  • Make sure I am the last person the citizen is transferred to. - Recreation and Parks Employee
  • Be friendly - A smile is contagious! - Police Department Employee
  • If you don't know the answer, admit it and then offer assistance to find the answer. - Finance Employee
  • Support my co-workers in achieving excellence. - Real Estate Employee
  • I learned there is always more to learn. - Sanitation Employee
  • Demonstrate empathy and concern (Responsive and Helpful). - Mayor's Office Employee
  • Have a Can-Do Attitude, work together to find a solution or way to move forward. - Department of Transportation Employee
  • Use the Edge System: E-Educate, D-Demonstrate, G-Guide, E-Empower. - Fleet Services Employee
  • Respond positively and efficiently to all customers (Equality of Service). - City Link Employee
  • Maintain my composure - Don't take it personally. - Neighborhood Services Employee
  • Be helpful to customers and listen to their concerns. - Utilities Department Employee
  • Be creative in solutions and problem-solving. - City Attorney's Office Employee
  • Treat co-workers as customers. - Vegetation Management Employee
  • Become more knowledgeable of City services in order to provide more customer service when the question/situation, etc. is outside my area of current expertise. - Recreation and Parks Employee
  • Don't just fix the problem; explain what was wrong and how it can be avoided the next time. Keep the customer updated and informed. - Police Employee