2020 Resident Survey

2020 Resident Satisfaction Survey

Surveys were mailed last November to randomly selected city residents. The City received 1,259 surveys with a least 100 surveys from each of the eight wards of the city.  The population of Winston-Salem was well represented by the surveys returned by Winston-Salem residents.  Links to the survey, analysis, and presentation are below.

If you have questions or comments about the survey, email the Resident Survey Team or call CityLink at 311 or 336-727-8000. 

About the Survey

The 2020 resident survey is the final year of a 4-year contract with ETC Inc. to administer a statistically significant satisfaction and opinion survey to a randomly selected segment of Winston-Salem households, as well as an identical non-random survey open to any person interested.  Results for the random and non-random versions are reported separately to ensure the statistical validity of the randomized sample.  A statistically valid sample allows the City to make generalizations about the overall population.