2024 Resident Satisfaction Survey

Our 2024 Survey is currently in progress! The random survey invitation was distributed by mail in late November of 2023. Our non-random survey is also linked below.  This year, the City’s survey will be in the longer format versus last year’s shorter version.  In 2022, City Council decided to utilize a short survey and long survey rotation (longer survey in odd years) for the residents of the city. Survey responses provide the city with data regarding constituent perceptions of City programs and services.  This data assists the city in investments and planning for Future city services.  Previous surveys and their results can be found by clicking the “Past Survey Results” button.

About the Survey

The 2024 Resident Satisfaction Survey is conducted in the third year of a three-year contract with ETC, Inc. to administer a statistically significant satisfaction and opinion survey to a randomly selected segment of Winston-Salem households, as well as an identical non-random survey open to any person interested. The non-random survey can be completed online. The survey is also listed below as a .pdf and can be printed, filled out, and returned to the address on the last page of the survey. Results for the random and non-random versions are reported separately to ensure the statistical validity of the randomized sample.  A statistically valid sample allows the City to make generalizations about the overall population. 

If you have questions or comments regarding the Survey, please, e-mail the Resident Survey Team or call CityLink at 311 or 336-727-8000.

2024 Resident Survey (Print out for mailing)

View All