Resident Survey

2019 Resident Satisfaction Survey

The 2019 resident survey was the second year of a 4-year contract with ETC Inc.  to administer a statistically significant satisfaction and opinion survey to a randomly selected segment of Winston-Salem households, as well as an identical non-random survey open to any person interested.  Results for the random and non-random versions are reported separately to ensure the statistical validity of the randomized sample.  A statistically valid sample allows the City to make generalizations about the overall population.

The 2019 Resident  Survey Final Report, the information pertaining to the Non-Random Resident Survey results, and the PowerPoint presentation provided to the City Council can be viewed by clicking on the links below.

2019 Resident Survey Report (pdf)

Non-Random 2019 Resident Survey Memo (pdf)

2019 Resident Survey Presentation for City Council (pdf)

If you have questions or comments about the survey or how to participate, email the Resident Survey Team or call CityLink at 311 or 336-727-8000.