Shared Mobility

Shared Mobility Information

Scooters and bikes that are available for short-term rentals in Winston-Salem are a helpful component of our transportation system. They provide a convenient means for "last mile" and "first mile" transportation -- for example, getting from the bus stop to your office, and for getting back to the bus stop when it’s time to go home. They also make it easier for people to get around without using a car.

City ordinance allows "dockless" shared mobility vehicles to be used only between the hours of 6 a.m. and 9 p.m. A dockless vehicle is one that does not have to be picked up or dropped off at a docking station.

The shared mobility companies that have permits to operate in Winston-Salem are listed on this page along with links to their websites and their contact information. Rental rates are set by the companies and are not subject to city review. Companies are responsible for maintaining their equipment and responding to customer complaints. Contact information for the companies offering shared mobility services in Winston-Salem is listed below.

The shared mobility companies operating in Winston-Salem prefer to have customers set up their accounts using a smart phone and credit card. However, the city requires that they make provisions for customers who do not have a smart phone or a credit card. Cash and Non-smartphone access options are listed below.

The Spin app is available for download through the Apple Store and Google Play Store at the links below:

Apple Store:

Spin App - Apple Store


Google Play Store: 

Spin App - Google Play Store



Person on scooter

Rules

If you use scooters or bikes, you must follow these rules:

  1. You must be at least 16.
  2. Do not ride on sidewalks. Scooters can only be used in streets.
  3. Obey stop lights, stop signs and all other traffic laws. Under North Carolina law, scooters and bikes must follow the same traffic laws as motor vehicles. This includes yielding to pedestrians in the public right-of-way.
  4. Do not block sidewalks, driveways or curbside parking with the scooter or bike when you are finished riding.
  5. Scooters cannot be used in Old Salem, on greenways or in public parks.

Not a rule -- but a strong recommendation: Wear a helmet!

Shared Mobility Companies in Winston-Salem

Through the City of Winston-Salem's micromobility permit program, shared mobility companies are allowed to operate bicycle and electric scooter share programs to offer residents and visitors a convenient transportation option. Spin has a permit to operate an electric scooter program for the 2021-2022 permit season. Please contact Spin directly for questions related to their services.

Spin
Customer Service: 1-888-262-5189
support@spin.pm Shared Mobility Permit Application: 

Shared Micromobility Permit Application:

2024 Permit Application


Cash and Non-Smartphone Shared Mobility Access

The City of Winston-Salem micromobility ordinance requires that companies provide access to shared mobility options for individuals who may not have access to credit cards or smartphones. If you are interested in cash payment or non-smartphone access to electric scooters, please contact Spin through the link provided below.

Spin Cash and Non-Smartphone Access