Shared Mobility

Scooters and bikes that are available for short-term rentals in Winston-Salem are a helpful component of our transportation system. They provide a convenient means for "last mile" and "first mile" transportation -- for example, getting from the bus stop to your office, and for getting back to the bus stop when it’s time to go home. They also make it easier for people to get around without using a car.

City ordinance allows "dockless" shared mobility vehicles to be used only between the hours of 6 a.m. and 9 p.m. A dockless vehicle is one that does not have to be picked up or dropped off at a docking station.

The shared mobility companies that have permits to operate in Winston-Salem are listed on this page along with links to their websites and their contact information. Rental rates are set by the companies and are not subject to city review. Companies are responsible for maintaining their equipment and responding to customer complaints. Contact information for the companies offering shared mobility services in Winston-Salem is listed below.

The shared mobility companies operating in Winston-Salem prefer to have customers set up their accounts using a smart phone and credit card. However, the city requires that they make provisions for customers who do not have a smart phone or a credit card. Cash and Non-smartphone access options are listed below.

Person on scooter

Rules

If you use scooters or bikes, you must follow these rules:

  1. You must be at least 16.
  2. Do not ride on sidewalks. Scooters can only be used in streets.
  3. Obey stop lights, stop signs and all other traffic laws. Under North Carolina law, scooters and bikes must follow the same traffic laws as motor vehicles. This includes yielding to pedestrians in the public right-of-way.
  4. Do not block sidewalks, driveways or curbside parking with the scooter or bike when you are finished riding.
  5. Scooters cannot be used in Old Salem, on greenways or in public parks.

Not a rule -- but a strong recommendation: Wear a helmet!

2021-2022 Permit Application Process

The City of Winston-Salem is currently accepting applications for micromobility permits for 2021-2022. Vendors interested in operating a shared micromobility system in Winston-Salem must submit an application for consideration for a permit. Please direct all questions to micromobility@cityofws.org or 336.747.6884.

2021-2022 Winston-Salem Micromobility Permit Application

The City of Winston-Salem adopted an ordinance on March 25, 2019 establishing a permit process for the operation of shared micromobility systems. Applicants should review this ordinance prior to applying for a permit.

The City will accept permits until 5:00pm on Tuesday, August 10, 2021. The city may issue up to 2 (two) micromobility device permits each year for each category of micromobility device.  The categories of micromobility devices are (1) electric, stand-up scooters, (2) dockless bicycles, and (3) new modes of dockless, shared transport.

After applications are received, the City may contact applicants requesting clarification or more information. The City reserves the right to reject applications based on insufficient information, unsatisfactory answers to application questions, or lack of compliance with the ordinance. Permits are expected to be issued during summer 2021 and will expire after one year.

Shared Mobility Companies in Winston-Salem

Through the City of Winston-Salem's micromobility permit program, shared mobility companies are allowed to operate bicycle and electric scooter share programs to offer residents and visitors a convenient transportation option. Two companies have permits to operate electric scooter programs for the 2020-2021 permit season. Please contact the companies directly for questions related to their services.

Blue Duck
Customer Service: 1-833-258-3382
support@flyblueduck.com

Spin
Customer Service: 1-888-262-5189
support@spin.pm 

Cash and Non-Smartphone Shared Mobility Access

The City of Winston-Salem micromobility ordinance requires that companies provide access to shared mobility options for individuals who may not have access to credit cards or smartphones. Shared mobility companies have responded accordingly with their own methods for providing equitable access to their systems. If you are interested in cash payment or non-smartphone access to electric scooters, please contact the companies through the links provided below.

Blue Duck Cash and Non-Smartphone Access

Spin Cash and Non-Smartphone Access