COVID-19 (Coronavirus) Information

Information on city actions in response to the Coronavirus Disease 2019 (COVID-19) threat will be posted on this page. Employees, visit cityofws.org/covid19employee.

Latest News: April 1, 2020Coronavirus Update graphic with coronavirus sketch and Winston-Salem logo

Nonessential City Services to be Suspended

Starting Monday, April 6, the following services and city functions will be suspended until further notice: 

  • Bulky item collection (announced on Monday).
  • Yard cart collection.
  • Brush and limb collection.
  • Mowing and landscaping.
  • Litter collection.
  • Proactive housing and environmental code enforcement.
  • Routine street & drainage maintenance (emergency work will continue to be performed).
  • A variety of administrative and support functions.
  • On- and off-street parking enforcement.

Read full news release.

City Council to Meet Online

The April 6 meeting of the Winston-Salem City Council will be conducted online in order to comply with the social distancing recommendations for fighting the spread of the COVID-19 virus. The meeting will begin at the regular time, 7 p.m. City residents can watch the meeting live on WSTV digital media (channel 13 on Spectrum or channel 99 on AT&T Uverse) or online through the city website. To watch online, go to CityofWS.org, click on the round “Agendas” button below the image, and then click on the Watch meetings live link in the page text.

The city’s Stay At Home Order is in effect until Thursday, April 16 at 12:01 a.m. Read full list of restrictions and exceptions.

City Hall and the Bryce A. Stuart Municipal Building are closed to visitors and nonessential city personnel. If you need to do business with the city, remember that most business with the city can be conducted online or over the phone. If you’re not sure, call CityLink at 311 or 336-727-8000.

Select the tabs below for more details about city operations, virus prevention tips and official resources.

  1. Daily Updates
  2. City Services
  3. City Facilities
  4. Canceled Events & Activities
  5. COVID-19 Prevention Tips
  6. Official COVID-19 Resources

March 30

The city has suspended its annual bulky item collection until further notice. Suspending bulky item collections will ensure sufficient staffing for garbage collections and prevent crews from being exposed to contaminated household items. Watch COVID-19 garbage collection tips. Mira en español.

March 28

The 3RC EnviroStation is closed due to the Stay-at-Home order. Residents can store household hazardous waste and electronic waste at home until the facility reopens.

March 26

WSTA AMENDING SERVICE: Starting Monday, March 30, WSTA will run its Saturday schedule on every day but Sunday. This change will not affect Trans-AID service. Changing to the Saturday schedule will allow WSTA to disinfect buses throughout the day and evening, which provides safer transportation for passengers and drivers. With Saturday service, routes run from 6 a.m. to midnight. Routes 83 Express, 88, 95, 98, 100, 102 and 110 will not run. If you need help finding an alternate route call WSTA at 336-727-2000.

March 25

Effective Friday, March 27, at 5 p.m., Mayor Joines is ordering all city residents to stay home in light of "a significant and increasing number of suspected cases of community transmission and likely further significant increases in transmission" of the COVID-19 virus. The order allows residents to venture out of their homes under for certain purposes, such as to buy groceries. It exempts employees of essential businesses and services, including grocery stores, pharmacies, financial institutions, gas stations, health-care facilities and take-out restaurants. The complete list of essential businesses is contained in the order and is posted on our website.

To further reduce the spread of the virus, Joines is prohibiting public gatherings of more than 10 people and closing all places of public amusement, such as movie theatres, bowling alleys and country clubs. It places new restrictions on staff and visitors to nursing homes and long-term care and assisting-living facilities. The order will be in effect through April 16 but notes that it will be reviewed regularly and may be amended as circumstances dictate.

March 24

With the continued spread of the COVID-19 virus in Forsyth County, as of Wednesday the city is closing City Hall and the Stuart Municipal Building to most outside visitors and ordering all non-essential employees in those buildings to stay home. Employees will work from home to the extent possible. Essential city services, including police, fire, sanitation, water & sewer treatment, traffic signals and WSTA, will continue to operate as normally as possible. Employees in those departments are taking the necessary precautions. 

Closing City Hall and the Stuart Building will reduce the chance of passing the virus pass between city employees and citizens. Residents who need to interact with city departments should do so through City Link or the city website. Payments can be made online, over the phone through City Link, and at the drive-through windows at the Stuart Building (100 E. First St.) and the Black Phillips Smith Government Office (2301 Patterson Ave.).

City residents should roll out their garbage, recycling and yard-waste cards as usual. If a cart has not been emptied by the end of your regular collection day, leave it at the curb. It may be the case that our collection crew encountered a delay.

March 20

WSTA has suspended service on Route 100 until further notice. The route runs from Union Station to multiple shopping centers via Miller Street and South Stratford Road, and serves students at Winston-Salem State, Salem College and UNC School of the Arts – all of which are closed because of the virus. Currently no other changes have been made to the WSTA schedule.

The city of Winston-Salem, the Winston-Salem Foundation, the United Way of Forsyth County and Forsyth County are collaborating to support residents who suffer the economic fallout of the coronavirus outbreak. The city will match up to $1 million dollars donated to the new COVID-19 Response Fund for Forsyth County. The fund has already received pledges from foundations and local corporations, institutions and individuals totaling more than $600,000. The fund is being administered by the Winston-Salem Foundation and is accepting donations of any amount. You can contribute at COVID19Forsyth.org. Read more about the fund.

March 19

To fill in the gaps in the emergency feeding programs at local schools, the city’s recreation department is working with Second Harvest Food Bank to start offering evening meals Friday, March 20, for those 18 and under. The meals will be available outside eight city recreation centers and are listed on our website. Read more and see the list of sites.

March 18

Six members of the city council and two city employees, who all attended a National League of Cities conference last week in Washington, D.C., are staying at home through March 26 after learning from the NLC that two of the conference attendees have been diagnosed with the COVID-19 virus. They have implemented this voluntary self-isolation as a precaution. None of our council members or staff had any known exposure to anyone who has tested positive for the virus. And none are exhibiting symptoms almost a week after returning from the conference.

Mayor Joines and other community leaders are holding a news conference at 2 p.m. today to announcing a community initiative to help residents affected by the economic impact of the coronavirus. Details will be posted when they are available.

March 17

With the threat of COVID-19 depressing patronage at local stores and restaurants, Mayor Allen Joines is urging city residents to shop a local businesses and use alternative ways to support local restaurants. Many restaurants are offering take-out service and some have a drive-up option where they’ll hand off your order through the car window. Call ahead and see if these options are available.

If you need to do business with the city, remember that most business with the city can be conducted online or over the phone. If you’re not sure, call CityLink at 311 or 727-8000. As a precautionary measure, the city is asking citizens to avoid coming in to City Hall and the Stuart Building if at all possible.

Citizens who need to make payments have four options without coming into the Revenue Center in the Stuart Building: 1. Pay online. 2. Use the drive-through window at the Stuart Building or the Black-Phillips-Smith Government Building at Patterson & Glenn; 3. Use the payment drop-box at the top of the Stuart Building’s employee entrant ramp on Church Street; 4. Call CityLink and have an agent process your payment.

March 16

City Manager Lee Garrity has formed a COVID-19 task force to manage the city’s response in order to maintain essential city services and promote the safety of the public and city employees as outlined in the city’s Continuity of Operations Plan.

City officials anticipate that the closure of schools and day-care centers will impact some city employees with children who are not able to find alternative child-care arrangements. Department heads have been given the discretion to develop alternate work schedules and shifts to ensure sufficient staffing to maintain essential city services.