COVID-19 (Coronavirus) Information

Information on city actions in response to the Coronavirus Disease 2019 (COVID-19) threat will be posted on this page. Employees, visit cityofws.org/covid19employee.

Latest News: December 8Coronavirus Update graphic with coronavirus sketch and Winston-Salem logo

Governor Roy Cooper will enact a modified stay-at-home order starting Friday, December 11 and running through at least Friday, January 8, 2021. The order requires people to stay home overnight between 10 p.m. and 5 a.m., and many businesses must close to the public at 10 p.m. as well. Alcohol sales must end by 9 p.m. Some businesses exempted from closure include grocery stores, pharmacies and restaurant takeout and delivery. Read more at NC.gov.

The Winston-Salem Police and Fire departments have been authorized to enforce Gov. Roy Cooper's emergency orders pertaining to mask and occupancy requirements. Education and voluntary compliance will be used first, and citations are a last resort. Cited violations will be considered a Class 2 misdemeanor punishable by up to 60 days in jail and a $1,000 fine. Read more details. Read full order (PDF).

Masks or face coverings are required inside enclosed city-owned or city-leased government buildings. This requirement also includes city-owned parking decks, the Clark Campbell Transportation Center and Winston-Salem Transit Authority buses. Masks are not required at open-air facilities, such as basketball and tennis courts, golf courses or picnic shelters.

If you need to do business with the city, remember that most business with the city can be conducted online or over the phone. If you’re not sure, call CityLink at 311 or 336-727-8000.

Select the tabs below for more details about city operations, virus prevention tips and official resources.

  1. November Updates
  2. October Updates
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  8. April Updates
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November 25

Mayor Allen Joines has authorized the Winston-Salem Police and Fire departments to enforce Gov. Roy Cooper's emergency orders pertaining to mask and occupancy requirements. The mayor's latest amendment to his state of emergency order says education and voluntary compliance should be used first, with citations being a last resort. Cited violations will be considered a Class 2 misdemeanor punishable by up to 60 days in jail and a $1,000 fine. Read more details. Read full order (PDF).

November 23

Gov. Roy Cooper announced tighter mask requirements effective November 25. Masks must be worn around anyone who does not live in your household. Masks must be worn in indoor public spaces even while social distancing, as well as in public and private schools and on public and private transportation. Forsyth County remains in Code Orange on the state COVID-19 County Alert System, which will be updated every two weeks. Read more at NC.gov

November 17

Forsyth County is in code Orange on North Carolina's COVID-19 County Alert System. Code Orange designates "substantial" community spread. State officials recommend those in Orange and Red counties to limit public interactions to essential activities, limit mixing between households and work from home, among other things. Learn more at NC.gov.

November 10

Gov. Roy Cooper is limiting indoor gatherings to 10 people as of November 13. This order mostly applies to indoor home gatherings that include people who live outside the home. This order does not apply to businesses that were allowed to reopen with previously announced reduced capacities. The mask wearing requirement remains in effect. This order runs through Friday, December 4. Read FAQs at NC.gov.

  1. City Services
  2. City Facilities
  3. COVID-19 Prevention Tips
  4. Official COVID-19 Resources

Bill Payments

Citizens who would like contactless payments for utilities or other services should use the city’s online payment system. Payment by check or cash can be made at the city’s drive-through payment windows on the back side of the Bryce A. Stuart Municipal Building (100 East First Street) or at the Black-Philips-Smith Government Office (2301 North Patterson Avenue). There is also a night depository at the Stuart Building near the Church Street employee entrance.

Citizens who want to pay in-person can visit the Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121. A face covering is required for building entry. Hours are 8 a.m. to 5 p.m. Monday through Friday. Visit the Revenue counter, or request assistance at Utilities Customer Service.

City Link

City Link will remain open to receive citizen requests, process payments and provide information. Call 336-727-8000 or 311 within city limits.

Collections

Community Development

  • Proactive housing and environmental code enforcement are suspended until further notice.
  • Existing housing rehabilitation projects will continue. However, the Community Development Department will suspend accepting new applications, including emergency repairs.

Human Resources (Jobs)

Human Resources cannot accept walk-ins for job applications due to the closure of the Stuart Building. It is still accepting applications online.

Inspections Division

Contractors should conduct business online (BuildIT or IDT Plans) or over the phone (336-727-2624) as much as possible. Specific guidance is posted at the top of the Inspections Division page.

Parking Enforcement

On-street parking enforcement resumed on October 5. Tickets are being issued for violations.

Public Safety

  • The Police Department will continue to respond to life-saving emergencies, serious crimes in progress, crimes against persons, death investigations and other calls for service.
  • The Fire Department has suspended response to medical calls at assisted living facilities. County EMS will provide first response for these calls.

Streets Division

Routine street & drainage maintenance is suspended until further notice. Emergency work will continue to be performed.

Utilities

  • Charges for late fees resumed October 1. If you cannot pay by your due date, you must enroll in a payment plan. Monthly installments plus all new bills must be paid on time to avoid late fees and/or disconnection. Enroll by calling CityLink at 336-727-8000. You also can enroll in-person at the Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121. You must wear a face covering to enter the building.
  • Residents can call City Link to set up water service.
  • The 3RC EnviroStation is open with some restrictions.

Vegetation Management

Mowing and landscaping are suspended until further notice.

WSTA

WSTA is running its Saturday schedule (6 a.m. to midnight) every day except Sunday. Routes 83 Express, 88, 95, 98, 100, 102 and 110 are not running. If you need help finding an alternate route, call WSTA at 336-727-2000.

Other Services

As part of the city’s Level 3 response plan, a variety of administrative and support functions not specified above have been suspended since Monday, April 6.