COVID-19 (Coronavirus) Information

Information on city actions in response to Coronavirus Disease 2019 (COVID-19) will be posted on this page. Employees, visit cityofws.org/covid19employee..

Latest News: Aug. 20, 2021

Mayor Allen Joines has amended his city-wide mask order to allow performers and public speakers to remove their masks if they are at least 10 feet away from audience members.  

“After consulting with the local medical community, including Joshua Swift, the Forsyth County Public Health Director, and Dr. Christopher Ohl, an Infectious Disease Specialist, I have determined that it would be appropriate to modify the exemption relating to speeches, performances, and broadcasts by reducing the distance requirement from twenty feet to ten feet,” the order states.

All other provisions of the mask order signed Aug. 16 remain unchanged.

View the amendment to the mayor’s citywide mask order (PDF)

Latest News: August 16th, 2021Coronavirus Update graphic with coronavirus sketch and Winston-Salem logo

Mayor Allen Joines has ordered that masks, shields or other face coverings be worn inside all buildings within the city limits, other than an individual’s home, as of 5:30 p.m. Friday, Aug. 20.

Under Joines’ order, individuals must wear a face mask that covers the nose and mouth any time they are in contact with other people who are not household members, either in public or private indoor spaces. 

This includes grocery stores, pharmacies, businesses, restaurants, bars, gyms, and fitness centers. The order strongly encourages residents to wear face masks outdoors when social distancing is not possible. 

The order exempts children under 2 years of age and lists 14 situations that exempt citizens from wearing a mask, including religious beliefs, medical or behavioral conditions or disabilities, and eating, drinking or exercising strenuously.

Joines issued the order out of concern that surge in COVD-19 cases caused by the Delta variant could overwhelm the city’s hospitals if nothing is done. “I have been asked to take this step by the Forsyth County Health Director and other medical experts,” Joines said, “and I believe this step is warranted by the alarming increase in COVID-19 cases.”

Individuals who do not wear a face mask under the exemptions are not required under Joines’ order to provide proof of their status.  However, it gives businesses or other third parties the freedom to require such proof.

Joines signed the order Aug. 16th as the eighth amendment to the State of Emergency declaration he initially issued March 13, 2020.

Joines had lifted his previous mask order on May 21 as the number of COVID-19 cases dropped with the rollout of the vaccines. The spread of the more-contagious Delta variant has reversed this decline, leading Joines, along with the mayors of other cities in North Carolina, to reinstate mask orders.

If you need to do business with the city, remember that most business with the city can be conducted online or over the phone. If you’re not sure, call CityLink at 311 or 336-727-8000.

Select the tabs below for more details about city operations, virus prevention tips and official resources.

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August 20th, 2021

Mayor Allen Joines has amended his city-wide mask order to allow performers and public speakers to remove their masks if they are at least 10 feet away from audience members.  

“After consulting with the local medical community, including Joshua Swift, the Forsyth County Public Health Director, and Dr. Christopher Ohl, an Infectious Disease Specialist, I have determined that it would be appropriate to modify the exemption relating to speeches, performances, and broadcasts by reducing the distance requirement from twenty feet to ten feet,” the order states.

All other provisions of the mask order signed Aug. 16 remain unchanged.

View the amendment to the mayor’s citywide mask order (PDF)

August 16th, 2021

Mayor Allen Joines has ordered that masks, shields or other face coverings be worn inside all buildings within the city limits, other than an individual’s home, as of 5:30 p.m. Friday, Aug. 20.

Under Joines’ order, individuals must wear a face mask that covers the nose and mouth any time they are in contact with other people who are not household members, either in public or private indoor spaces. 

This includes grocery stores, pharmacies, businesses, restaurants, bars, gyms, and fitness centers. The order strongly encourages residents to wear face masks outdoors when social distancing is not possible. 

The order exempts children under 2 years of age and lists 14 situations that exempt citizens from wearing a mask, including religious beliefs, medical or behavioral conditions or disabilities, and eating, drinking or exercising strenuously

Joines issued the order out of concern that surge in COVD-19 cases caused by the Delta variant could overwhelm the city’s hospitals if nothing is done. “I have been asked to take this step by the Forsyth County Health Director and other medical experts,” Joines said, “and I believe this step is warranted by the alarming increase in COVID-19 cases.”

Individuals who do not wear a face mask under the exemptions are not required under Joines’ order to provide proof of their status.  However, it gives businesses or other third parties the freedom to require such proof.

Joines signed the order Aug. 16 as the eighth amendment to the State of Emergency declaration he initially issued March 13, 2020.

Joines had lifted his previous mask order on May 21 as the number of COVID-19 cases dropped with the rollout of the vaccines. The spread of the more-contagious Delta variant has reversed this decline, leading Joines, along with the mayors of other cities in North Carolina, to reinstate mask orders.

If you need to do business with the city, remember that most business with the city can be conducted online or over the phone. If you’re not sure, call CityLink at 311 or 336-727-8000.

Select the tabs below for more details about city operations, virus prevention tips and official resources.

  1. City Services
  2. City Facilities
  3. COVID-19 Prevention Tips
  4. Official COVID-19 Resources

Bill Payments

Citizens who would like contactless payments for utilities or other services should use the city’s online payment system. Payment by check or cash can be made at the city’s drive-through payment windows on the back side of the Bryce A. Stuart Municipal Building (100 East First Street) or at the Black-Philips-Smith Government Office (2301 North Patterson Avenue). There is also a night depository at the Stuart Building near the Church Street employee entrance.

Citizens who want to pay in-person can visit the Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121. A face covering is required for building entry. Hours are 8 a.m. to 5 p.m. Monday through Friday. Visit the Revenue counter, or request assistance at Utilities Customer Service.

City Link

City Link will remain open to receive citizen requests, process payments and provide information. Call 336-727-8000 or 311 within city limits.

Collections

Community Development

  • Proactive housing and environmental code enforcement are suspended until further notice.
  • Existing housing rehabilitation projects will continue. However, the Community Development Department will suspend accepting new applications, including emergency repairs.

Human Resources (Jobs)

Human Resources cannot accept walk-ins for job applications due to the closure of the Stuart Building. It is still accepting applications online.

Inspections Division

Contractors should conduct business online (BuildIT or IDT Plans) or over the phone (336-727-2624) as much as possible. Specific guidance is posted at the top of the Inspections Division page.

Parking Enforcement

On-street parking enforcement resumed on October 5. Tickets are being issued for violations.

Public Safety

  • The Police Department will continue to respond to life-saving emergencies, serious crimes in progress, crimes against persons, death investigations and other calls for service.
  • The Fire Department has suspended response to medical calls at assisted living facilities. County EMS will provide first response for these calls.

Streets Division

Routine street & drainage maintenance is suspended until further notice. Emergency work will continue to be performed.

Utilities

  • Charges for late fees resumed October 1. If you cannot pay by your due date, you must enroll in a payment plan. Monthly installments plus all new bills must be paid on time to avoid late fees and/or disconnection. Enroll by calling CityLink at 336-727-8000. You also can enroll in-person at the Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121. You must wear a face covering to enter the building.
  • Residents can call City Link to set up water service.
  • The 3RC EnviroStation is open with some restrictions.

Vegetation Management

Mowing and landscaping are suspended until further notice.

WSTA

WSTA is running its Saturday schedule (6 a.m. to midnight) every day except Sunday. Routes 83 Express, 88, 95, 98, 100, 102 and 110 are not running. If you need help finding an alternate route, call WSTA at 336-727-2000.

Other Services

As part of the city’s Level 3 response plan, a variety of administrative and support functions not specified above have been suspended since Monday, April 6.