COVID-19 (Coronavirus) Information

Information on city actions in response to the Coronavirus Disease 2019 (COVID-19) threat will be posted on this page. Employees, visit

Latest News: September 1Coronavirus Update graphic with coronavirus sketch and Winston-Salem logo

Governor Roy Cooper will advance North Carolina to "Phase 2.5" starting Friday, September 4 at 5 p.m. The mask requirement will remain in effect. Playgrounds can reopen without capacity restrictions, while museums, gyms and other indoor exercising facilities can reopen at limited capacity. Mass gathering limits will also be increased to 25 people indoors and 50 people outdoors. Read more at

Masks or face coverings are required inside enclosed city-owned or city-leased government buildings. This requirement also includes city-owned parking decks, the Clark Campbell Transportation Center and Winston-Salem Transit Authority buses. Masks are not required at open-air facilities, such as basketball and tennis courts, golf courses or picnic shelters.

If you need to do business with the city, remember that most business with the city can be conducted online or over the phone. If you’re not sure, call CityLink at 311 or 336-727-8000.

Select the tabs below for more details about city operations, virus prevention tips and official resources.

  1. August Updates
  2. July Updates
  3. June Updates
  4. May Updates
  5. April Updates
  6. March Updates

August 14

Day Camp programs are being extended so children have another option for remote learning locations. Recreation activities will be offered after classes end for the day. The cost is $25 a week. Read more.

The Cricket's Nest Craft Shop will reopen on Tuesday, August 18. Only 10 customers will be allowed inside at a time. Shoppers must wear a mask and maintain social distancing. Read store hours.

August 5

Governor Roy Cooper has extended North Carolina's Phase 2 order and mask requirement to 5 p.m. Friday, September 11. Read more at

  1. City Services
  2. City Facilities
  3. COVID-19 Prevention Tips
  4. Official COVID-19 Resources

Bill Payments

Citizens who have to make utilities or other payments should use the city’s online payment system. Payment by check or cash can be made at the city’s drive-through payment windows on the back side of the Stuart Building (100 East First Street) or at the Black-Philips-Smith Government Office (2301 North Patterson Avenue). There is also a night depository at the Stuart Building near the Church Street employee entrance.

City Link

City Link will remain open to receive citizen requests, process payments and provide information. Call 336-727-8000 or 311 within city limits.


Community Development

  • Proactive housing and environmental code enforcement are suspended until further notice.
  • Existing housing rehabilitation projects will continue. However, the Community Development Department will suspend accepting new applications, including emergency repairs.

Human Resources (Jobs)

Human Resources cannot accept walk-ins for job applications due to the closure of the Stuart Building. It is still accepting applications online.

Inspections Division

Contractors should conduct business online (BuildIT or IDT Plans) or over the phone (336-727-2624) as much as possible. Specific guidance is posted at the top of the Inspections Division page.

Parking Enforcement

On- and off-street parking enforcement is suspended until further notice.

Public Safety

  • The Police Department will continue to respond to life-saving emergencies, serious crimes in progress, crimes against persons, death investigations and other calls for service.
  • The Fire Department has suspended response to medical calls at assisted living facilities. County EMS will provide first response for these calls.

Streets Division

Routine street & drainage maintenance is suspended until further notice. Emergency work will continue to be performed.


  • All water account disconnects due to bill non-payment have been suspended effective March 13. Late fees assessed on or after March 13 will also be waived. As meters continue to be read, customers are encouraged to pay bills on time to avoid accruing a large balance.
  • Residents can call City Link to set up water service.
  • The 3RC EnviroStation is open with some restrictions.

Vegetation Management

Mowing and landscaping are suspended until further notice.


WSTA is running its Saturday schedule (6 a.m. to midnight) every day except Sunday. Routes 83 Express, 88, 95, 98, 100, 102 and 110 are not running. If you need help finding an alternate route, call WSTA at 336-727-2000.

Other Services

As part of the city’s Level 3 response plan, a variety of administrative and support functions not specified above have been suspended since Monday, April 6.