COVID-19 (Coronavirus) Information

Information on city actions in response to Coronavirus Disease 2019 (COVID-19) will be posted on this page. Employees, visit

Coronavirus Update graphic with coronavirus sketch and Winston-Salem logo

January 6, 2022

Mayor Allen Joines has ordered that through Jan. 31, 2022, in-person access to city buildings shall be allowed by appointment only in order to ensure the city can continue to provide city services. 

Joines issued his order as an 11th amendment to the State of Emergency declaration he initially issued March 13, 2020. It comes at a time when the number of COVID cases and the positive test rate in Forsyth County are soaring. 

Joines’ order is intended to forestall a wide-reaching impact on the city and its citizens if a sizeable number of city workers became ill. “If we don’t limit the number of cases among our employees,” Joines said, “there is a chance that we cannot adequately deliver the necessary city services such as sanitation, street clearing in case of snow, and all the other services that our residents depend upon.”

Joines’ order directs the city staff and all city boards and commissions to meet virtually “at least through the month of January, 2022.” The order also authorizes City Manager Lee Garrity to reschedule or change to virtual events any currently scheduled in-person city programs. However, the order states that “within reason,” the city should allow previously scheduled events at city recreation and park facilities. 

Read the full text of the amendment.

If you need to do business with the city, remember that most business with the city can be conducted online or over the phone. If you’re not sure, call CityLink at 311 or 336-727-8000.

Select the tabs below for more details about city operations, virus prevention tips and official resources.

  1. September 2021
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  5. January 2021
  6. December 2020
  7. November 2020
  8. October 2020
  9. September 2020
  10. August 2020
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  12. June 2020
  13. May 2020
  14. April 2020
  15. March 2020

September 29th, 2021

Mayor Allen Joines has ordered that masks, shields or other face coverings be worn by anyone attending the Carolina Classic Fair and Winston-Salem State University football games played at Bowman Gray Stadium. The order formalizes the City Council’s decision to proceed with the fair while requiring patrons to wear masks at the event.

Joines’ order applies to anyone “attending, working or participating in any manner” at the fair and the football games. It also states, “Persons violating this declaration may be ordered to leave the 2021 Carolina Classic Fair or any WSSU football game for noncompliance without a refund or compensation of any kind.”

The order provides seven exemptions, including religious beliefs, medical or behavioral conditions or disabilities and while actively eating or drinking.

Joines’ order was issued as a tenth amendment to the State of Emergency declaration he signed March 13, 2020.

Read the full text of the amendment.

  1. City Services
  2. City Facilities
  3. COVID-19 Prevention Tips
  4. Official COVID-19 Resources

Bill Payments

Citizens who would like contactless payments for utilities or other services should use the city’s online payment system. Payment by check or cash can be made at the city’s drive-through payment windows on the back side of the Bryce A. Stuart Municipal Building (100 East First Street) or at the Black-Philips-Smith Government Office (2301 North Patterson Avenue). There is also a night depository at the Stuart Building near the Church Street employee entrance.

Citizens who want to pay in-person can visit the Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121. A face covering is required for building entry. Hours are 8 a.m. to 5 p.m. Monday through Friday. Visit the Revenue counter, or request assistance at Utilities Customer Service.

City Link

City Link will remain open to receive citizen requests, process payments and provide information. Call 336-727-8000 or 311 within city limits.


Community Development

  • Proactive housing and environmental code enforcement are suspended until further notice.
  • Existing housing rehabilitation projects will continue. However, the Community Development Department will suspend accepting new applications, including emergency repairs.

Human Resources (Jobs)

Human Resources cannot accept walk-ins for job applications due to the closure of the Stuart Building. It is still accepting applications online.

Inspections Division

Contractors should conduct business online (BuildIT or IDT Plans) or over the phone (336-727-2624) as much as possible. Specific guidance is posted at the top of the Inspections Division page.

Parking Enforcement

On-street parking enforcement resumed on October 5. Tickets are being issued for violations.

Public Safety

  • The Police Department will continue to respond to life-saving emergencies, serious crimes in progress, crimes against persons, death investigations and other calls for service.
  • The Fire Department has suspended response to medical calls at assisted living facilities. County EMS will provide first response for these calls.

Streets Division

Routine street & drainage maintenance is suspended until further notice. Emergency work will continue to be performed.


  • Charges for late fees resumed October 1. If you cannot pay by your due date, you must enroll in a payment plan. Monthly installments plus all new bills must be paid on time to avoid late fees and/or disconnection. Enroll by calling CityLink at 336-727-8000. You also can enroll in-person at the Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121. You must wear a face covering to enter the building.
  • Residents can call City Link to set up water service.
  • The 3RC EnviroStation is open with some restrictions.

Vegetation Management

Mowing and landscaping are suspended until further notice.


WSTA is running its Saturday schedule (6 a.m. to midnight) every day except Sunday. Routes 83 Express, 88, 95, 98, 100, 102 and 110 are not running. If you need help finding an alternate route, call WSTA at 336-727-2000.

Other Services

As part of the city’s Level 3 response plan, a variety of administrative and support functions not specified above have been suspended since Monday, April 6.