COVID-19 (Coronavirus) Information

Information on city actions in response to the Coronavirus Disease 2019 (COVID-19) threat will be posted on this page. Employees, visit cityofws.org/covid19employee.

Latest News: June 25Coronavirus Update graphic with coronavirus sketch and Winston-Salem logo

Governor Roy Cooper has extended the state’s Phase 2 provisions through Friday, July 17. The extension, which begins at 5 p.m. Friday, June 26, also includes a requirement to wear face coverings in many circumstances. Read more at NC.gov.

If you need to do business with the city, remember that most business with the city can be conducted online or over the phone. If you’re not sure, call CityLink at 311 or 336-727-8000.

Select the tabs below for more details about city operations, virus prevention tips and official resources.

  1. June Updates
  2. May Updates
  3. April Updates
  4. March Updates

June 25

All-day Recreation & Parks summer camps begin Monday, July 6 at Sedge Garden, Old Town, Polo, W.R. Anderson, Little Creek, Hanes Hosiery, W.C. Sims, and the Minnie Lee Davis Harris (formerly 14th Street) recreation centers. In-person registration begins at 8 a.m. Saturday, June 27. The centers will remain closed to the general public.

Free half-day camps will take place from 8 a.m. to noon once a week (Mondays, Tuesdays or Thursdays) at Winston Lake, Kimberley, Blum, Jamison, Miller and Washington parks. Participation will be limited to 20 campers per park.

A four-week virtual camp begins Monday, July 13. Preregister and pick up weekly materials at Minnie Lee Davis Harris rec center.

Read full details about summer camps.

June 17

City Council Member Annette Scippio has tested positive for COVID-19 and is self-isolating in her home. Scippio learned last week that she was exposed to the virus. In response, the council proactively chose to hold its June 15 meeting online instead of at the Benton Convention Center as planned. Scippio’s test results came back on June 15. Read more.

  1. City Services
  2. City Facilities
  3. COVID-19 Prevention Tips
  4. Official COVID-19 Resources

Bill Payments

Citizens who have to make utilities or other payments should use the city’s online payment system. Payment by check or cash can be made at the city’s drive-through payment windows on the back side of the Stuart Building (100 East First Street) or at the Black-Philips-Smith Government Office (2301 North Patterson Avenue). There is also a night depository at the Stuart Building near the Church Street employee entrance.

City Link

City Link will remain open to receive citizen requests, process payments and provide information. Call 336-727-8000 or 311 within city limits.

Collections

Community Development

  • Proactive housing and environmental code enforcement are suspended until further notice.
  • Code Enforcement will resume on June 1. Read more.
  • Existing housing rehabilitation projects will continue. However, the Community Development Department will suspend accepting new applications, including emergency repairs.

Human Resources (Jobs)

Human Resources cannot accept walk-ins for job applications due to the closure of the Stuart Building. It is still accepting applications online.

Inspections Division

Contractors should conduct business online (BuildIT or IDT Plans) or over the phone (336-727-2624) as much as possible. Specific guidance is posted at the top of the Inspections Division page.

Parking Enforcement

On- and off-street parking enforcement is suspended until further notice.

Public Safety

  • The Police Department will continue to respond to life-saving emergencies, serious crimes in progress, crimes against persons, death investigations and other calls for service.
  • Report a Stay at Home order violation via online form.
  • The Fire Department has suspended response to medical calls at assisted living facilities. County EMS will provide first response for these calls.

Streets Division

Routine street & drainage maintenance is suspended until further notice. Emergency work will continue to be performed.

Utilities

  • All water account disconnects due to bill non-payment have been suspended effective March 13. Late fees assessed on or after March 13 will also be waived. As meters continue to be read, customers are encouraged to pay bills on time to avoid accruing a large balance.
  • Residents can call City Link to set up water service.
  • Yard Waste Fees at Forum 52 and Overdale Road will resume on June 1. Read more.
  • The 3RC EnviroStation has reopened with some restrictions. Read more.
  • Free leaf mulch distribution has been rescheduled for multiple dates in May. Read more.

Vegetation Management

Mowing and landscaping are suspended until further notice.

WSTA

WSTA is running its Saturday schedule (6 a.m. to midnight) every day except Sunday. Routes 83 Express, 88, 95, 98, 100, 102 and 110 are not running. If you need help finding an alternate route, call WSTA at 336-727-2000.

Other Services

As part of the city’s Level 3 response plan, a variety of administrative and support functions not specified above have been suspended since Monday, April 6.