Frequently Asked Questions

You can look up your rollout recycling and garbage collection days by address online through the Winston-Salem Collects tool. This tool is also free to download to your phone through the Google Play and Apple app stores. Residents without access to a computer or cell phone can call CityLink at 311 and a CityLink agent will provide their collection information.

You have several options: 

• Flatten your recyclables to create more space in the cart.
• Retain your excess recyclables for the next collection.
• Take your additional materials to the free recycling drop-off center at the Hanes Mill Road Landfill.
• Focus on another of the 3 R's of recycling! See if there are easy ways to first reduce or reuse items that you are throwing out or recycling.

Please note that recycling carts are serviced with automated collection trucks. Recyclables left beside the cart cannot be collected.

First, check to see if you were left a red non-collection courtesy notice explaining why the materials were not collected. If you did not find a notice, call the Recycling Hotline at 723-2784 (72-EARTH) between 8 a.m. and 5 p.m. on weekdays. Please allow 24 hours for pickup.