Retiree Center

Dear Retiree,City Hall

On behalf of the City of Winston-Salem, thank you for your years of dedicated service! You can find important retiree information here to keep you up-to-date with your retirement benefits. Please feel free to call our office if you need additional information. We are always here to help!

Carmen Caruth
Human Resources Director

Blue Cross Blue Shield Insurance Card Errors

Blue Cross Blue Shield of North Caroling (BCBSNC) will mail corrected 2020 insurance cards to your homes by the end of this week. If you have a doctor’s appointment or get a prescription refilled before you receive your corrected cards and before your information has been corrected in the BCBSNC system, your physician or pharmacist is free to call our office to verify your coverage level. They should call 336-747-6807. After corrected cards are issued, BCBSNC will reprocess all claims filed during this period and if co-pays and coinsurances have not been correctly applied, the payments will be adjusted.

If you have questions, please call Human Resources at 336-747-6807. If you have questions once your claims have been reprocessed, you can contact BCBSNC at 1-877-275-9787.

Thank you for your patience as we get corrected cards into your hands.


Blue Cross Blue Shield (BCBS) wellness participants must complete all wellness criteria by September 30, 2019 in order to be eligible in 2020 for the wellness premium discount and value-based drug plan.

2019 Biometric Screening

Biometric Screening for 2019 will be held in March 2019. Please call Employee Medical at 336-727-2305 if you have questions.