The Revenue Division is responsible for the collection of all amounts due the city for governmental services including:

  • Assessments
  • Business licenses
  • Contractor bonds
  • Inspection fees
  • Invoices
  • Loans
  • Parking tickets
  • Sewer
  • Storm water
  • Water
  • Yard waste collection fees

Contact Us

Review the following to contact Finance staff:

  • Assessment and Mortgage Collections Phone: 336-747-6956
  • Contractor Bond Collections Phone: 336-747-6954
  • General Collections and Inspection Permits Phone: 336-747-6953
  • Invoice Collections Phone: 336-747-6957
  • Parking Ticket Collections Phone: 336-727-8000
  • Revenue Division Phone: 336-747-6958

Returned Check Policy

If payment of your check is refused due to insufficient funds (including uncollected funds) or because you have no account at that bank, we will electronically debit your bank account for the amount of the check.

Additionally, if payment of your check is refused, your bank account will be charged a processing fee in the maximum amount allowed by state law each time your check is presented for payment.

Credit Card Acceptance

The City of Winston-Salem accepts debit and credit (bank) card payments for a wide variety of goods and services. The City absorbs the card company and banking fees without charging the customer a convenience fee in order to encourage the use of internet and other electronic forms of payment.

The City will only accept bank card payments up to a total of $7,000 in any thirty day period for utility bills, storm water bills, inspections, permits, business licenses, property assessments, mortgages, parking tickets, yard cart sticker/bins and all other general billings for City services. A limit of forty-five transactions per bank card per thirty day period will apply and transactions less than $5 will not be processed.


Checks and cash are acceptable forms for payment. All payments can be mailed to the following address:

  • Bryce A. Stuart Municipal Building
    100 E First Street
    Suite 121
    Winston-Salem, NC 27107
    Hours: 8:00 a.m. to 5:00 p.m Monday through Friday 
    • Drive-through access and night depository are located at this location for customer convenience.
  • Black-Phillips-Smith Government Center
    2301 North Patterson Avenue
    Winston-Salem, NC 27105
    Hours: 9:00 a.m. to 5:00 p.m Monday through Friday 
    • Customer drive-through access is also available at this location for customer convenience.
  • City of Winston-Salem Revenue Collections
    P.O. Box 2756
    Winston-Salem, NC 27102-2756