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    City Spotlight Notable News & Information
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    Stock the Food Bank

    The East Ward is uniting during Hunger Action Month to stock the Food Bank’s new facility in Whitaker Park! Read more...
  2. ws_collects

    New Winston-Salem Collects App & Online Tool Launched

    The city has launched a new app and online tool that takes the guesswork out of curbside collections, be it garbage, recycling, yard waste, brush or bulky item collection. Read more...
  3. ward_line_map

    Adopted Ward Lines Posted

    Information about the new adopted lines for Winston-Salem’s eight wards is posted at CityofWS.org/Wards. Read more...
  4. Picture chart with items accepted and not accepted in recycle program

    What Can You Recycle?

    Find a listing of what can and can't be recycled. Read More
/CivicAlerts.aspx
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    Latest News Sign up for news alerts

  1. Fire Department Offering Free House Numbers to City Residents

    The Winston-Salem Fire Department is offering free house numbers to city residents as part of its push to improve fire protection during Fire Safety Month in October. Read more...

  2. Mayor Ending State of Emergency

    Mayor Allen Joines will end at noon today the state of emergency he declared Sept. 30 as a precautionary measure before the arrival of the remnants of Hurricane Ian. Read more...

  3. Mayor Declares State of Emergency

    Mayor Allen Joines declared a state of emergency at noon Sept. 30 as a precautionary measure in the event that the remnants of Hurricane Ian cause “widespread or severe damage, injury or loss of life or property” in the city. Read more...

  4. Be Prepared for Severe Weather This Weekend

    If the remnants of Hurricane Ian bring heavy rains to the area this weekend, residents should take extra care if driving and be prepared in case they lose power, says August Vernon, the emergency management director for Winston-Salem and Forsyth County. Read more...
View All
/CivicAlerts.aspx
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    Calendar Meetings & Events; sign up for alerts

  1. Tuesday, September 20

    1. Commission on Ending Homelessness-VIRTUAL

  2. Monday, October 3

    1. Historic Resources Commission Special Meeting
    2. City Council Meeting

  3. Tuesday, October 4

    1. Public Art Commission Meeting

  1. Wednesday, October 5

    1. African American Heritage Initiative Meeting-Virtual
    2. Historic Resources Commission Meeting

  2. Thursday, October 6

    1. Winston-Salem Zoning Board of Adjustment Meeting
    2. Community Sustainability Program Committee Meeting

  3. Monday, October 10

    1. Finance Committee Meeting
    2. Public Safety Committee Meeting
View All Events
/Calendar.aspx
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Frequently Asked Questions

My trash was not collected. What do I do?

If your trash was not collected, contact City Link at 311 or 336-727-8000. A missed collection will be reported to a route supervisor for investigation whenever trash was inadvertently missed by our trucks. The issue will be investigated within 48 hours.

Who do I contact to report a burned out street light?

Please visit the Duke Energy website or call Duke Energy at 800-769-3766. Duke Energy will be dispatched to repair the street light within 3 to 5 days.

How can I dispose of large items, such as furniture?

The City of Winston-Salem offers bulky item pickup once a year from March through August. Information is located in the Sanitation Department section. Residents can also dispose of items at the Hanes Mill Road landfill. City residents are entitled to two free trips with a landfill permit. If the item is gently used, consider donating to a charitable organization.

What is the schedule for brush collection?

January 1 through October 31, brush collection usually takes between 7 to 10 working days. November 1 through January 1, small branches, sticks, and shrubbery clippings placed in yard carts with a valid collection sticker will be collected weekly on your regular yard cart collection day. During leaf season, collection takes between 3 and 4 weeks. Collection is limited because the leaf collectors are also the brush collectors. No excess brush loads will be collected during leaf season.

I want to pay my water bill via telephone (or I have a question about my account). Who do I contact?

Residents may call City Link at 311 or 336-727-8000. Water bills can also be paid online using our Water / Stormwater Bill Pay website.

Where can I find information regarding a change to the trash/yard waste cart/curbside recycling collection schedules as a result of a City-observed holiday?

The holiday schedule is posted on the Sanitation Department page. The alternate schedules will also be posted on WSTV 13, the Winston-Salem Journal, and local news stations prior to the holiday. Residents may also contact City Link at 311 or 336-727-8000.

Where can I obtain a copy of a birth or death certificate?

For birth or death certificates, contact:
Forsyth County Register of Deeds
201 N Chestnut Street
2nd Floor
Winston-Salem, NC 27101

Phone: 336-703-2700

My neighbor has junk vehicles, a broken appliance, and trash in his yard, and grass several inches in height. Who do I notify?

To report code violations, contact City Link at 311 or 336-727-8000 with the address. A request for a code enforcement inspection will be generated.

How do I obtain a City-issued 96 gallon roll-out trash cart for wheeling to the curb and a recycling bin? Also, what items are acceptable for recycling?

To request trash or recycling carts, contact City Link at 311 or 336-727-8000. The first trash cart is free; an annual fee of $40 will be billed to the address for a second cart. The trash cart can be delivered at no charge or can be picked up. Each household may have up to two 18-gallon recycling bins. A recycle guide may be accessed on the Recycle Today website or by request.

Residents may call the recycling customer service hotline at 336-723-2784 for additional information.

Who do I notify regarding a malfunctioning traffic signal?

To report a malfunctioning traffic signal, contact City Link at 311 or 336-727-8000. The City’s Department of Transportation traffic signal technicians will be dispatched to repair the traffic signal.

/FAQ.aspx
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