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February 7, 2024 5:48 PM

Water Bill Delays

Winston-Salem/Forsyth County Utilities has important information regarding your water-sewer-stormwater bill. Please be advised that our billing cycle for bimonthly accounts is typically 60 days. Recently, there have been delays due to staffing shortages, which have resulted in billing cycles of 70+ days.

If your balance due is higher than expected, examine the “Days” column on your bill to determine if this situation applies to you. You are not being charged more. You are only paying for the water used. Payment due dates have been adjusted accordingly. Thank you for your patience and understanding!

For more information, contact CityLink at citylink@cityofws.org, call 336-727-8000 or use any method on cityofws.org/citylink.

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