News Flash


Posted on: March 16, 2020

Winston-Salem/Forsyth County Utilities Implements Coronavirus Response Plan

COVID-19 Response Plan - Swann intake on Yadkin River

In response to the COVID-19 pandemic, the City of Winston-Salem and Winston-Salem/Forsyth County Utilities have implemented a response plan and will adjust to the situation as it evolves. The Centers for Disease Control and Prevention reassures customers that coronavirus has not been detected in treated drinking water. The filtration and disinfection methods used at the three water treatment facilities in Forsyth County effectively remove and inactivate COVID-19.

WSFC Utilities has taken additional steps to protect its customers and employees. All water and wastewater treatment facilities are safely staffed and will continue to provide dependable service to the region. Crews will read meters, start and stop water service as requested by customers and respond to water and sewer emergencies. Collection of customer-requested water samples has been suspended and will be processed after restrictions are lifted. Other services that are not urgent or time-sensitive may be postponed.

In an emergency, or if staff need to interact directly with customers, they will follow Centers for Disease Control and Prevention safety guidelines, including social distancing and hand hygiene.

In order to ensure availability of clean drinking water for public health and safety, WSFC Utilities suspended disconnection of water service due to non-payment, effective March 13, 2020. Until further notice, late fees assessed on or after that date will also be waived. Meters continue to be read and customers are encouraged to pay bills on time to avoid accruing a large balance. Customers should be wary of scams threatening disconnection of service and demanding immediate payment by money order or gift card over the phone.

Customers can submit service requests online or through City Link. Agents are available by dialing 311 or 336-727-8000. Visit for more options.

Effective March 28, 2020, 3RC EnviroStation temporarily suspended operations due to the stay at home order. Residents of Forsyth County can store household hazardous waste and electronic waste at home until the facility reopens.

For customers requiring cash payment of bills, drive-through service is currently available 8 a.m. to 5 p.m. Monday-Friday at Bryce A. Stuart Municipal Building, 100 East First Street. Vehicles can access the drive-through via Church Street between the south side of the building and the Fairfield hotel. There is also a drive-through at Black-Phillips-Smith Government Office, 2301 North Patterson Avenue from 9 a.m. to 5 p.m. Monday-Friday.

A night depository is also located at the Stuart Building. Payments placed in the “City Night Drop” box at the Church Street employee entrance after 8:00 am or on weekends and holidays will be processed the following business day.

Through an organized and deliberate process, employees not involved in critical functions are working from home. Staffing impacts will be evaluated and adjusted as needed. Your patience and understanding during this unprecedented time is greatly appreciated.

For comprehensive information throughout this crisis, please visit

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