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Marketing & Communications

Posted on: November 16, 2020

[ARCHIVED] City Conducting Resident Satisfaction Survey

Resident survey graphic

NEWS RELEASE
Performance and Accountability
Nov. 16, 2020 

The city is again sending surveys to city residents to get a statistically valid snapshot of how Winston-Salem residents feel about city government and the services it provides.

A seven-page survey has been mailed to about 10,000 households randomly selected to be representative of the city by geographic area and other factors.

The survey includes general questions about perceptions of Winston-Salem as a place to live, work and raise children, and in-depth questions about city government, including police and fire protection, utilities, sanitation, recreation and other city services, said Scott Tesh, the city’s director of performance and accountability.

“If you received a survey in the mail, please take 10 to 15 minutes to fill it out and return it in the postage-paid envelope sent with the survey,” Tesh said. “Alternatively, you can complete the survey online, using the web address at the top of the first page of the survey.” 

City officials have retained ETC Institute of Olathe, Kan., to administer the survey and provide the city with statistically valid results, Tesh said. If necessary, ETC will solicit additional responses in the event that some demographic groups or geographic areas are too under-represented to provide a valid sample.

This is the third year the city has conducted a survey with the assistance of ETC Institute. Sending out annual surveys allows the city to compare results year-over-year. 

At a later date the city will post the survey online and invite residents to participate voluntarily. 

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