News Flash

Marketing & Communications

Posted on: March 29, 2021

COVID-19 Mortgage, Rent and Utilities Assistance Available

Low-income city residents who are behind on their mortgage, rent or utilities because of the pandemic may be eligible for assistance under the Rent, Utilities and Mortgage Assistance program.  Applications are now being accepted. A link to the application portal is posted at CityofWS.org/RUMA. 

A total of $1,238,277 is available under RUMA, which is funded with federal dollars appropriated as part of the Coronavirus Aid, Relief and Economic Security (CARES) Act.  Of this amount, $738,064 is available for mortgage assistance and $500,064 is available for assistance with rent and utilities.

To be eligible for assistance, households:

  • Must have been affected by the economic impact of the coronavirus pandemic;
  • Must have a household income that is 80 percent or less of the area median income, which varies by household size and is $53,400 for a family of four;
  • Must have lived in their house or apartment in Winston-Salem as their primary residence for at least three months;
  • Must be at least one month behind on their rent, mortgage, and utilities at the time of application; and 
  • Have a person in the household who is named on a lease, mortgage or utility account.

Applying online is the fastest way to receive assistance. Residents without internet access can make an appointment to apply at one of three local agencies that are assisting the city in administering the program.  

  • Households seeking mortgage assistance should contact Financial Pathways of the Piedmont at 336-896-1191.
  • Households seeking assistance with rent or utilities should contact Sunnyside Ministry at 336-724-7558 or HARRY Veteran Community Outreach Service at 336-725-3410. 

        More information about the RUMA program, including required documents and FAQs, is available at CityofWS.org/RUMA.

The RUMA program provides assistance with rental assistance, mortgage assistance, and utilities, to include electricity, water, sewer/wastewater, natural gas and propane. The program offers counseling and financial case management for 90 days. Assistance may include past due, current or future assistance payments and households may receive up to six months of assistance.

A second program for low-income households behind on rent or utilities (but not mortgages) will be available April 5. Details for this program will be announced at a future date.


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